Medical Administrative Assistant

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and/or allocate files to the suitable staff member while initiating necessary verbal and/or written communications with employers, clients, claimants, and medical providers.

• Establish files in all relevant systems; assign files to the nurse when applicable.

• Take ownership of an individual caseload.

• Ensure proper maintenance of both electronic and paper files.

• Collaborate with various inter-disciplinary providers (e.g., PT, diagnostic, psychology, etc.).

• Identify, manage, and update participating providers.

• Handle incoming calls and direct them appropriately.

• Process all documents utilizing a computer, copier, and scanner.

• Search for and replicate the necessary internal criteria guidelines when appropriate.

• Work collaboratively as part of a team to meet the turnaround time for designated activities.

• Keep the supervisor informed of any issues or delays.

• Continuously enhance job skills and knowledge of all company products and services as well as customer issues and needs through ongoing training and self-directed research.

• Comply with company policies, procedures, and reporting requirements.

⛳️ Requirements

• Experience in any of the following areas is advantageous – CNA, Medical Assistant, Physical Therapy Aide, Workers’ Compensation, Medical Unit Claims Administrator, IME Coordinator, Medical Office Manager.

• Familiarity with workers' compensation or disability is a plus!

• Bachelor's or Associate's Degree is preferred but not mandatory.

• Intermediate computer and internet proficiency (will utilize programs including MS Word, Outlook, and Excel).

• Basic understanding of and ability to read medical reports.

• Capability to research evidence-based guidelines.

• Comprehension of workflow guidelines and the ability to adhere to them as necessary.

• Strong verbal/telephone and written communication skills.

• High efficiency and the ability to maintain a rapid workflow.

• Aptitude for learning, organizational skills, and the capacity to follow systems and procedures.

• Time-management mindset along with planning and prioritization skills.

• Ability to work independently as well as collaboratively within a team.

• Empathetic approach toward injured and/or disabled individuals.

• A customer service-oriented mindset.

• Availability to work Monday through Friday during 1st shift in the central time zone.

🏝️ Benefits

• Comprehensive benefits package that includes health, dental, and vision insurance, profit sharing, 401k matching, and generous time off.

• Traditional first shift schedule.

• A relaxed yet vibrant work environment with a professional dress code allowing jeans when onsite.

• In-office days designated for training or team events.

• Excellent downtown location in River North.

• Conveniently located near public transit.

• Rising was recognized as a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com).