Medicaid Team Lead

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Directly manage a team of 3-4 individuals, including the responsibilities of interviewing and hiring replacements.

• Act as a team leader by evaluating and nurturing employees through ongoing training and mentorship.

• Supervise direct reports to ensure effective team management and client caseload handling.

• Delegate tasks effectively and engage with the team, exemplifying leadership behaviors.

• Collaborate with the Director of Medicaid Teams to conduct monthly, quarterly, and annual performance assessments; address any disciplinary matters as needed.

• Issue Performance Improvement Plans for team members when necessary, ensuring appropriate follow-up and evaluation for sustained enhancement.

• Partner with the Sr Manager of Medicaid Teams to assess team workload and task delegation.

• Acquire knowledge of federal and state Medicaid LTC regulations and eligibility criteria through research and learning.

• Assess cases to facilitate tailored eligibility planning strategies for each client.

• Act as an advisor on case matters to assist Medicaid Specialists in processing applications within required timelines.

• Resolve escalated issues that arise during the Medicaid application process.

• Conduct regular team and individual meetings with direct reports to inform staff about process and policy updates.

• Respond promptly to client inquiries or concerns as necessary.

• Adhere to company data security policies to protect client information.

• Validate biweekly time cards using RIPPLING.

• Demonstrate proficiency with company productivity tools, including CRM database, Google Docs, Adobe PDF editor, and online mailing services.

• Utilize tracking systems to report data-driven progress towards goals and review monthly productivity reports with the Sr Manager of Medicaid Teams.

• Perform other assigned duties as required.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Fluency in English with strong written and verbal communication skills.

• A minimum of 3 years of experience in a supervisory role with management of personnel.

• Proven experience in managing and training direct reports, with a talent for recognizing strengths and building confidence in team members.

• Solid understanding of long-term Medicaid, including application processing and Medicaid LTC eligibility rules.

• Ability to think strategically and contribute to improvements in processes and systems.

• Demonstrated understanding of financial assets, such as IRAs, life insurance policies, annuities, trusts, etc.

• Competence in analyzing financial data through spreadsheet calculations; high comfort level with mathematics.

• Experience in complex problem-solving and process enhancement techniques.

• Ability to collaborate effectively in a team environment; self-aware and receptive to constructive feedback from peers.

• Strong organizational and planning skills.

• Responsible self-starter who meets deadlines consistently.

• Proven track record of successfully working with diverse individuals and groups from various cultural backgrounds and experiences.

• Experience in managing files and documents efficiently.

• Proficient in the Google Suite of products, particularly Google Docs and Google Sheets.

• Competent in using PDF editing software, such as Adobe Acrobat.

🏝️ Benefits

• Paid time off for federal U.S. holidays, along with additional personal time off (PTO).

• Provision of a work computer and necessary software/hardware, along with an internet stipend.

• Health insurance stipend offered.

• Career advancement opportunity to become a Certified Medicaid Planner™.

• Comprehensive leadership training and mentorship as you acclimate to the team management role.