Media Monitoring Automation Specialist, Global Services

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Assist in transitioning manual workflows into automated processes utilizing internal tools and platforms like N8N.

• Convert editorial and client brief specifications into scalable system setups.

• Set up and manage automation workflows for content acquisition, validation, tagging, summarization, and delivery.

• Create and document standard operating procedures (SOPs) for automated workflows.

• Oversee and resolve issues related to workflow automation, data integrity, and system performance.

• Work collaboratively with internal teams to ensure accurate implementation and maintenance of client requirements.

• Keep documentation of client configurations current and communicate updates to all relevant teams.

• Spot opportunities to enhance workflow efficiency, scalability, and precision.

• Assist in vendor-related activities including service assessment, communication, and invoice reconciliation.

⛳️ Requirements

• Interest in workflow automation, system configuration, or operational tools.

• Knowledge of automation platforms (e.g., N8N) or similar workflow management tools.

• Strong analytical skills with a keen eye for detail in system setup and monitoring.

• Ability to clearly document processes and communicate effectively with both technical and non-technical teams.

• Experience collaborating with or supporting third-party vendors (preferred).

• Proactive problem-solver focused on continuous enhancement.

• Comfortable operating in a fast-paced, dynamic environment.

• Actively incorporate AI tools into everyday work to boost productivity and accelerate delivery.

🏝️ Benefits

• Home office stipend, reimbursement for phone and internet, and coworking membership.

• Opportunities for virtual and in-person team bonding activities (lunches, events, competitions).

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• Full premium coverage for individuals on high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program available.

• Employer-funded HSA contributions along with other pre-tax benefits.

• Quarterly wellness stipend and a complimentary Headspace subscription.

• More than 4 weeks of PTO, in addition to paid sick and mental health days.

• 13 paid holidays with the flexibility to exchange for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and career advancement.

• Bi-annual performance reviews, team workshops, and leadership training opportunities.

• Unlimited access to Coursera and O’Reilly for continuous learning.

• 2 additional PTO days each year dedicated to learning and development.

• Commitment to equity and appreciation of diverse perspectives.

• Agile, founder-led organization prioritizing collaboration and innovation.