Media Automation Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Assist in transitioning manual media-services workflows to scalable, automated systems utilizing internal tools and platforms such as n8n.

• Interpret client briefs, editorial demands, and operational requirements into precise workflow configurations.

• Set up, maintain, and enhance automations that support content acquisition, validation, tagging, summarization, and delivery.

• Oversee workflow performance, investigate errors, and troubleshoot issues related to data quality or system performance.

• Create and manage documentation, standard operating procedures, and client configuration records.

• Collaborate with Global Services, Product, Engineering, and other internal teams to implement and uphold client requirements.

• Recognize opportunities to minimize manual effort, enhance reliability, and boost service delivery speed and accuracy.

• Evaluate workflow modifications, confirm outputs against client specifications, and assist in quality control processes.

• Facilitate vendor-related tasks, including service assessment, communication, and invoice reconciliation.

• Leverage AI tools to enhance productivity, expedite delivery, and foster process improvements.

• Ensure client deliverables are precise, timely, and compliant with briefs.

• Quickly identify and rectify workflow problems and data quality issues.

⛳️ Requirements

• Experience or a keen interest in workflow automation, system configuration, process enhancement, or operational tools.

• Familiarity with n8n, Make, Zapier, Power Automate, Google Apps Script, or other workflow automation tools.

• Comfort with APIs, webhooks, spreadsheets, structured data, or system integrations.

• Strong analytical and troubleshooting abilities, with a keen eye for detail and data integrity.

• Capability to translate a non-technical operational need into a clear, repeatable workflow.

• Experience in documenting processes, crafting SOPs, or managing operational configurations.

• Excellent written and verbal communication skills to engage with both technical and non-technical stakeholders.

• A proactive, collaborative mindset with the ability to thrive in a fast-paced, dynamic environment.

• Experience in media monitoring, media intelligence, content operations, customer onboarding, or vendor management is advantageous.

• Willingness to travel up to 10% for team collaboration, client engagements, and company events.

• Attendance at the annual company offsite is anticipated.

🏝️ Benefits

• Fully distributed team with a permanent remote work arrangement.

• Stipend for home office setup.

• Reimbursement for phone and internet expenses.

• Membership for coworking spaces.

• Opportunities for virtual and in-person team bonding through lunches, events, and competitions.

• Annual evaluations to ensure fairness and alignment with market standards.

• Standardized structure for bonuses or commissions.

• 401(k) plan with employer contributions.

• Opportunities for equity participation.

• Comprehensive medical, dental, vision, disability, and life insurance for employees and their dependents.

• 100% premium coverage for individuals enrolled in high-deductible plans.

• 24/7 Virtual Care and Employee Assistance Program available.

• Employer-funded HSA contributions and other pre-tax benefits.

• Quarterly wellness stipend.

• Complimentary Headspace subscription.

• More than 4 weeks of PTO, in addition to paid sick and mental health days.

• 13 paid holidays with the option to exchange for personal days.

• Up to 16 weeks of fully paid parental leave.

• Clear pathways for internal mobility and career advancement.

• Bi-annual performance evaluations, team workshops, and leadership training opportunities.

• Unlimited access to Coursera and O’Reilly.

• 2 additional PTO days each year for learning and development purposes.

• Commitment to equity and appreciation of diverse perspectives.

• Agile, founder-led organization emphasizing collaboration and innovation.