Maven Java Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver first- and second-level technical software support directly to clients.

• Engage in and/or lead issue tracking and ticket review meetings with both internal teams and clients.

• Concentrate on production-related issues and activities.

• Collaborate closely with Support Engineers, Maven Core Engineers, and Quality Assurance Testing Engineers.

• Monitor support issues in Jira while adhering to client-specific SLAs.

• Manage Maven migration requests and DCRs in Jira according to client expectations.

• Provide after-hours phone support as required by business needs.

• Record time spent on projects and tasks in compliance with Conduent policy.

• Travel to client or company locations as necessary.

• Resolve issue tickets and implement necessary fixes.

• Create change requests.

• Conduct minor and major software release migrations and builds.

• Package and deliver escrow materials.

• Support change requests, defects, enhancements, features, migrations, and implementations.

• Execute software security scans and code reviews.

• Achieve client satisfaction goals, meet contractual obligations, and fulfill assigned deliverables within set timeframes.

• Report to the Maven Delivery Manager.

⛳️ Requirements

• Bachelor's degree in Software Development and over 4 years of experience in Java Software Development, or equivalent professional experience.

• Proficient in Java/J2EE.

• Knowledge of SQL and relational databases, such as Oracle, MSQL, or PostgreSQL.

• Familiarity with JavaScript and related technologies, including HTML5, CSS3, jQuery, and Ajax.

• Experience with XML.

• Understanding of enterprise software.

• Strong analytical, conceptual, and technical problem-solving skills.

• Capability to provide exceptional customer service, including active listening and empathy.

• Ability to manage and coordinate multiple projects while maintaining attention to detail and handling competing priorities.

• Excellent oral, written, and interpersonal communication skills.

• Capacity to remain calm, composed, and articulate in challenging situations.

• Ability to work independently while also collaborating with cross-functional teams and organizations.

• Self-motivated with the ability to learn in a fast-paced, occasionally high-pressure environment with minimal direct supervision.

• Working knowledge of application servers such as Tomcat, WebSphere, AWS, or Azure is advantageous.

• Familiarity with Agile or Waterfall methodologies is beneficial.

• Knowledge of the public health industry is a plus.

🏝️ Benefits

• Opportunity for remote work from home.

• Career advancement opportunities.

• A positive work environment.

• Comprehensive health insurance coverage.

• Optional dental and vision programs.

• Life and disability insurance.

• Retirement savings plan.

• Paid holidays.

• Paid time off (PTO) or vacation and/or sick leave.

• Potential bonuses or incentives based on business needs.