Material Damage Specialist

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Facilitates fair resolution of damages while fostering positive customer service and shop relationships.

• Conducts inspections and evaluations of physical damage to vehicles, whether in-person or virtually, for both first and third-party claims; produces a detailed damage summary and repair cost estimate based on expertise in equipment, parts, and current market values.

• Delivers estimates and negotiates agreed-upon pricing with repair facilities, confirming damage assessments and associated costs; engages in settlement negotiations with relevant parties as required.

• Investigates the actual cash value of vehicles and parts by compiling and analyzing up-to-date market data to facilitate settlements for total loss claims.

• Captures photographs of vehicles and damages to support liability determinations and validate assessments; submits these with completed reports and comprehensive documentation.

• Conducts re-inspections and authorizes additional repairs as necessary to guarantee high-quality service and complete restoration of damages.

• Maintains ongoing communication with clients throughout the repair process; provides initial evaluations and damage summaries, explains pertinent procedures, addresses customer inquiries, and delivers thorough, courteous, and timely service.

• Stays updated on current vehicle and parts values, industry developments, and changes in company policies and procedures.

• Ensures continuous adjudication of claims in alignment with company standards and industry best practices and regulations.

• Produces grammatically accurate and clearly articulated correspondence, including letters, memos, reports, and claim file documentation.

• Adheres to state and federal laws, Department of Insurance guidelines, insurance carrier requirements, and upholds Aspire General Insurance/partner’s policies, procedures, and work regulations.

• Prepares appraisals using licensed software.

• Maintains regular and reliable attendance and punctuality.

• Performs additional duties as required.

⛳️ Requirements

• Over five years of experience in the Property and Casualty insurance sector.

• College degree is preferred.

• Must possess a comprehensive understanding of insurance industry practices, standards, and terminology.

• More than five years of experience in auto vehicle estimating, handling all types of vehicle damage claims, repairs, and total losses, including the most complex repairs with moderate management oversight.

• Will assist the supervisor in onboarding and integrating new team members.

• Must successfully pass a background check with the aim of obtaining and maintaining a current Independent Adjuster License with the Department of Insurance.

• Requires a disciplined approach to all job-related tasks.

• Must demonstrate a strong foundation in personal organization, sound decision-making, and analytical abilities, along with exceptional interpersonal and customer service skills.

• Capability to cultivate strong working relationships with staff, clients, and shops.

• Ability to communicate effectively and amicably with others, fostering a spirit of goodwill indicative of a professional environment.

• Must be a team player, collaborating effectively with other Company Partners and staff to achieve organizational goals.

• Able to represent the company professionally and enhance the corporate image.

• Committed to consistently delivering exceptional client service.

🏝️ Benefits

• Medical

• Dental

• Vision

• HSA*

• PTO

• 401k

• Company Observed Holidays