Marketplace Operations Manager

This is a fully remote position, open to applicants in Arizona, +13 more states.

📋 Description

• Proactively conduct research and pinpoint potential new marketplace supplier candidates within targeted categories, utilizing competitive analysis, industry resources, and internal category gaps as key inputs.

• Initiate contact with prospective suppliers, clearly communicating SupplyHouse’s marketplace value proposition and managing the early relationship during the qualification phase.

• Collaborate with Category Management to prioritize and schedule discussions with new suppliers, ensuring alignment with category strategy before progressing candidates.

• Oversee the complete onboarding process for approved suppliers, which includes coordinating agreements, managing contract administration, communicating data requirements, and overseeing timelines.

• Lead the setup and validation of technical feeds for new suppliers—mapping product data, verifying feed accuracy, and resolving data quality issues prior to launch.

• Provide training to new suppliers on SupplyHouse’s systems, data standards, and operational requirements, ensuring they are prepared for long-term success on the platform.

• Act as the primary point of contact for new suppliers throughout the onboarding period, addressing issues and maintaining momentum to achieve go-live milestones.

• Record onboarding processes and maintain standard operating procedures (SOPs) to ensure consistent, repeatable execution as the supplier base expands.

• Develop and uphold processes for claims, warranty, and returns for marketplace suppliers, ensuring clear guidelines and uniform implementation across the supplier base.

• Monitor supplier performance post-launch and identify issues with service levels, data quality, or accounting discrepancies for resolution.

• Review weekly data feeds for new item suggestions and collaborate with Category Management on item additions.

• Analyze competitor listings to uncover opportunities for enhancements in content, imagery, and positioning.

• Conduct image audits and data cleanup, including updates to attributes and filters on new brands.

• Take ownership of SOP creation and ongoing maintenance for marketplace operational workflows.

• Test and document new marketplace features and platform capabilities within supplier dashboards.

• Carry out ad hoc operational projects, such as data cleanup, content audits, and cross-system reconciliations.

• Work cross-functionally with Merchandising, Pricing, and Supply Chain teams to resolve issues and facilitate execution.

• Respond to basic marketplace customer inquiries escalated from Customer Service or order fulfillment, and review processed returns to identify trends.

• Reconcile discrepancies between freight and non-freight shipping methods and collaborate with Product Catalog to update item dimensions as necessary.

• Monitor out-of-stock items and communicate gaps to the Merchandising team; assist with price update processes to ensure alignment between SupplyHouse and supplier pricing.

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Merchandising, or a related field (or equivalent professional experience).

• At least 5 years of experience in marketplace operations, e-commerce merchandising, or a similar field.

• Strong analytical abilities to interpret sales and inventory data and convert findings into actionable strategies.

• Proficiency in Microsoft Excel and comfort with multiple data systems and reporting tools.

• Experience managing supplier or vendor relationships in an operational role.

• Excellent organizational skills, capable of handling multiple workstreams and adapting to changing priorities.

• Clear written and verbal communication skills, enabling effective coordination across cross-functional teams.

• Demonstrated ability to document processes and create SOPs in a structured, repeatable format.

🏝️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.

• 401(k) plan with up to a 4% company match.

• Paid vacation, sick leave, and holidays.

• Company-paid basic life insurance and long-term disability coverage.

• Discounted auto, home, and pet insurance programs.

• Flexible Spending Account (FSA) options.

• Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP).

• Company-provided equipment along with a one-time $250 work-from-home stipend.

• $750 annual budget for professional development.

• $25 monthly Grubhub credit.

• Company rewards and recognition program.

• And more!