Marketing Workflow and Process Excellence Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Lead the strategy, governance, execution, optimization, and adoption of marketing workflow processes along with supporting technologies.

• Manage, mentor, and develop a team of Workfront Administrators and marketing process specialists.

• Set team goals, priorities, and expectations for performance.

• Allocate resources and oversee both operational and strategic initiatives.

• Take ownership of administration, governance, optimization, and adoption of Adobe Workfront and related workflow technologies.

• Define platform standards, best practices, and governance processes.

• Supervise reporting, automation, integrations, system enhancements, and release management.

• Create and maintain the Workfront roadmap.

• Lead the design, implementation, and optimization of marketing processes and workflow solutions.

• Convert business requirements into scalable system configurations, automations, reporting, and workflow designs.

• Promote process standardization, operational efficiency, and continuous improvement across marketing functions.

• Utilize automation, AI, and technological solutions to enhance productivity and effectiveness.

• Set and track KPIs, adoption metrics, service levels, and operational performance indicators.

• Collaborate with marketing leaders to prioritize initiatives and drive organizational change.

• Communicate progress, risks, and recommendations to leadership and stakeholders.

• Ensure that solutions provide measurable business value and align with strategic objectives.

⛳️ Requirements

• Bachelor's Degree in Business, Marketing, Management, or a related discipline.

• Over 5 years of experience in business process improvement, workflow management, project management, business transformation, and operational excellence.

• At least 2 years of people leadership experience, focusing on driving organizational initiatives.

• Experience in administering or governing enterprise workflow and project management platforms, particularly Adobe Workfront.

• Strong understanding of process improvement methodologies, change management principles, and operational performance management.

• Demonstrated ability to lead cross-functional initiatives and influence stakeholders at various organizational levels.

• Exceptional leadership, coaching, and team development skills.

• Advanced knowledge of marketing process management, workflow optimization, and principles of operational excellence.

• Strong analytical, problem-solving, and decision-making abilities.

• Experience in designing and implementing marketing processes, automation solutions, and workflow technologies.

• Solid understanding of governance, change management, and organizational adoption practices.

• Excellent communication, presentation, facilitation, and relationship management skills.

• Experience leveraging AI and automation technologies to enhance operational effectiveness.

• Familiarity with Agile, Lean, Six Sigma, or similar methodologies is preferred.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Wellness programs.

• Health savings accounts.

• Flexible spending accounts.

• 401(k) plan with company match.

• Employee stock purchase program.

• 11 paid holidays.

• 18 PTO days annually.

• Volunteer time off.

• 6 weeks of 100% paid parental leave.

• Learning experiences to support career growth and success.

• A diverse, equitable, and inclusive culture.