Marketing Strategy Consultant

📋 Description

• Identify customer value and KPIs: Conduct discovery sessions with key stakeholders to uncover essential business challenges and create Value Realization Frameworks that link Airship solutions to quantifiable outcomes.

• Design comprehensive multi-channel customer journeys: Formulate engagement strategies that span email, mobile, SMS, digital wallets, and additional channels for enterprise brands.

• Lead the ROI narrative: Collaborate with Account Teams to guide business reviews that extend beyond usage metrics, illustrating clear financial impacts and strategic returns.

• Foster retention and growth: Pinpoint opportunities for service and feature enhancements by becoming a vital component of each customer's engagement strategy, thereby aiding strong net retention rates.

• Facilitate strategic workshops: Organize and conduct sessions that assist customers in defining their objectives, aligning on priorities, and accelerating digital marketing results.

• Translate data into actionable insights: Convert customer data and campaign outcomes into practical insights and recommendations that enhance performance.

• Contribute to scalable frameworks: Assist in developing standardized playbooks and AI-enabled tools that elevate the quality of consulting across the global organization.

• Share knowledge with colleagues: Provide best practices and insights to fellow consultants to enhance strategic delivery standards across the team.

• Utilize AI for efficiency: Employ AI tools for research, content creation, and performance auditing to deliver expedited, high-quality strategic advice.

⛳️ Requirements

• 4–6 years of experience in consulting, a digital agency, or a client-side marketing position (e.g., CRM Manager, Lifecycle Marketing Manager, CX Strategist).

• Proven experience in designing multi-channel customer engagement strategies across two or more channels (email, mobile, SMS, web, digital wallets).

• Established ability to build trusted relationships with VP and Director-level marketing stakeholders.

• Strong data-driven storytelling capabilities, with the skill to translate technical concepts into clear business value.

• Experience in facilitating strategic workshops or planning sessions for enterprise stakeholders.

• Proficiency in English is required.

🏝️ Benefits

• Competitive medical, dental, and vision insurance options for you and your dependents.

• Flexible time off, company-paid holidays, paid parental leave, and paid volunteer time off.

• Support for your overall wellbeing with mental health and wellness resources.

• Employer-subsidized life insurance along with short-term and long-term disability coverage.

• A digital-first work environment and a monthly stipend to facilitate remote work.

• Mentorship and growth opportunities to develop skills and expedite professional advancement.

• And more!