Marketing Operations Manager

This is a fully remote position, open to applicants in North America.

📋 Description

• Establish a consistent operational rhythm through weekly stand-ups, monthly reviews, and quarterly planning to ensure the team functions smoothly.

• Develop and maintain a dashboard that leadership actively utilizes: including metrics such as CAC, ROAS, LTV, and repeat purchase rate.

• Oversee the launch calendar and ensure that all teams — creative, e-commerce, retail, and social — are prepared to prevent any oversights.

• Facilitate quarterly planning, monitor OKRs, and ensure decisions are consistently progressed towards resolution.

• Manage the marketing budget, purchase orders, and key vendor relationships effectively.

• Organize leadership meetings, document decisions made, and ensure follow-up actions are executed.

• Identify recurring friction points and convert them into well-documented playbooks.

• Integrate marketing efforts closely with product, e-commerce, retail, and operations.

⛳️ Requirements

• 4–6 years of experience in marketing operations, growth/business operations, or a chief-of-staff role, preferably within consumer, DTC, beauty, or CPG sectors.

• Practical experience with a contemporary martech stack, including email/CRM tools (such as Klaviyo), e-commerce platforms (like Shopify), and analytics/attribution tools.

• Proficient in spreadsheet and dashboard creation — capable of building models and reports independently.

• Comfortable using project management tools (like Asana, monday.com, Trello) and understand the discipline behind their use.

• Proven history of managing complex, cross-functional projects or launches from inception to completion.

• Bonus points for experience in the beauty, hair, or CPG industries.

• Familiarity with omnichannel strategies across DTC and retail (including platforms like Target, Ulta, Amazon, and TikTok Shop).

• Knowledge of SQL, GA4, or business intelligence/attribution tools such as Looker or Northbeam.

• Experience in scaling operations within a fast-growing, founder-led brand.

🏝️ Benefits

• Flexible work arrangements.