Marketing & Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• At Coconut, we build connections between founders and businesses with exceptional remote talent, focusing on meaningful and reliable partnerships.

• We are currently searching for outstanding candidates to take on the role of Marketing & Operations Coordinator.

⛳️ Requirements

• Take ownership of daily marketing operations and ensure marketing projects progress smoothly from planning to execution.

• Keep marketing calendars, campaign timelines, and product launch schedules updated to meet deadlines.

• Collaborate with agencies, freelancers, contractors, and other external partners to keep projects on schedule.

• Organize and manage creative assets, marketing files, and internal documentation efficiently.

• Upload blog content and educational resources to enhance AI search optimization and organic visibility.

• Develop, schedule, and oversee email marketing campaigns.

• Create and manage automated email flows and customer nurture sequences.

• Oversee the email marketing calendar and manage customer segmentation.

• Analyze email campaign performance and suggest improvements to boost engagement and conversions.

• Schedule and publish content on Instagram and TikTok.

• Coordinate user-generated content (UGC) campaigns and maintain relationships with creators and influencers.

• Keep an organized content library and monitor content performance metrics.

• Conduct research on competitors, skincare industry trends, influencer opportunities, and innovative marketing strategies.

• Assist in ecommerce operations by coordinating product launches, promotions, website updates, and FAQ management.

• Monitor the website for any issues and coordinate necessary fixes.

• Manage the Faire wholesale storefront.

• Process wholesale inquiries and arrange retailer sample shipments.

• Maintain databases for retailers and wholesale partners.

• Prepare wholesale sales materials and track follow-ups with boutiques, spas, and retail partners.

• Lead the preparation for the bi-weekly Customer Insights meeting.

• Compile reports on Shopify and Amazon reviews, customer support trends, sales performance, marketing performance, competitor activity, and emerging opportunities.

• Maintain a centralized database for customer feedback, objections, FAQs, product requests, marketing ideas, and retailer insights.

• Provide executive support through calendar management, inbox management, meeting coordination, research, documentation, and occasional travel logistics.

• Assist with strategic initiatives including wholesale expansion, customer segmentation, AI optimization, retail readiness, customer retention, conversion rate optimization, product launches, holiday campaigns, and strategic partnerships.

• Highly organized with exceptional project coordination abilities.

• Extensive experience in supporting marketing operations and executing campaigns.

• Proficient in email marketing, automation, and audience segmentation.

• Capable of managing multiple projects and stakeholders simultaneously.

• Strong attention to detail with the ability to establish repeatable systems and processes.

• Proactive, self-motivated, and able to see projects through to completion.

• Strong research and analytical skills for customer insights and market analysis.

• Excellent written and verbal communication capabilities.

• Ecommerce experience, preferably within the skincare or consumer products sector.

• Experience in wholesale or retail partnerships.

• Proven track record in managing creator or influencer relationships.

• Familiar with AI search optimization (AIO) and content marketing.

• Skilled in preparing reports and presenting customer insights.

• Interest in skincare, beauty, or wellness industries.

• Proficient in Klaviyo, Canva, and Shopify.

🏝️ Benefits

• Competitive Salary – We value your skills and experience with an attractive compensation package.

• 13th Month Pay – Enjoy an additional month’s salary—who doesn’t appreciate a little bonus?

• Paid Time Off – Recharge with 12 days of PTO to use as you wish—whether for vacation, self-care, or just a break!

• US Holidays Off – Benefit from 12 paid US holidays throughout the year.

• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

• Comprehensive Healthcare – We ensure you and your family are covered with quality healthcare benefits.

• Life Insurance – Our full-time HMO plan includes life insurance for your peace of mind.

• Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources.

• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even more enjoyable!

• Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be enjoyable, too!

• Stay Connected – Join a supportive network where you can learn, grow, and connect with remarkable individuals.