Market Administration Coordinator

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Review weekly and daily calendars to enhance staff utilization by scheduling new appointments, rescheduling inefficient visits, reallocating visit ownership, confirming appointments, and directly contacting patients as necessary.

• Offer administrative assistance to the team by overseeing and responding to Teams chats regarding incoming clinician scheduling requests or verifying Doxy capabilities with team members.

• Measure, track, and communicate staff productivity and utilization, while proactively identifying team members who are underperforming or are outliers.

• Support onboarding processes for new hires by optimizing schedules to create training opportunities and facilitate visit ramping.

• Coordinate scheduling updates between field-based clinical team members and the centralized scheduling team.

• May contact patients directly to book, reschedule, or confirm appointments.

• Carry out other job-related tasks as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience in healthcare management, managed care, and/or a home health setting.

• Previous experience in the healthcare sector, such as healthcare management, managed care, and/or home health environment, is preferred.

• Required prior experience in analyzing performance and productivity metrics.

• Familiarity with Microsoft Excel and Salesforce is preferred.

• Demonstrated accountability for performance results and exceptional organizational skills.

• Ability to juggle multiple tasks and manage a high volume of concurrent priorities.

• Proven verbal, written, and visual communication skills.

🏝️ Benefits

• Comprehensive Benefits - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts.

• Financial & Retirement Support – Competitive compensation, 401k with employer match, and financial wellness resources.

• Time Off & Leave – Paid holidays, flexible vacation time/PSSL, and paid parental leave.

• Wellness & Growth – Work-life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts.