Manual Testing Quality Engineer – Salesforce Service Cloud, Sales Cloud

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Execute manual testing with an emphasis on Salesforce Service Cloud, Sales Cloud, Omni-Channel, or similar CRM applications.

• Assess Service Cloud functionalities including Case Management, Knowledge Base, Service Console, and Omni-Channel.

• Verify Salesforce customizations that incorporate Process Builder, Flows, and Validation Rules.

• Monitor defects and manage testing efforts utilizing tools such as JIRA, TestRail, and Zephyr.

• Employ SOQL for validating Salesforce data.

• Work collaboratively with cross-functional teams to facilitate testing processes and address issues.

⛳️ Requirements

• Demonstrated experience in manual testing, particularly within Salesforce Service Cloud or related CRM applications.

• In-depth knowledge of Case Management, Knowledge Base, Service Console, and Omni-Channel.

• Acquainted with Process Builder, Flows, and Validation Rules.

• Proficient in defect tracking and test management platforms such as JIRA, TestRail, and Zephyr.

• Fundamental understanding of SOQL for validating Salesforce data.

• Exceptional analytical and problem-solving capabilities with a keen eye for detail.

• Strong communication and teamwork skills for effective collaboration across functions.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and certification.

• Flexible working hours and the option for remote work.