Managing Director – Head of Sales, Relationship Management – LATAM

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Identify and engage new prospect organizations to present State Street's offerings, demonstrate our value, and create business growth opportunities; foster new senior-level relationships within these target firms.

• Oversee the sales process from initial prospecting to closing, which includes lead generation, client meetings, prospect qualification, and completion of RFPs.

• Actively build and promote a pipeline of new clients, expedite the sales cycle, and manage the process through to closure.

• Implement client strategies and ensure the achievement of expected revenue targets.

• Regularly interact with client C-suite executives to comprehend their strategies and convey State Street's objectives.

• Formulate and communicate a unified One State Street/client strategic agenda to enhance client value and foster effective partnerships.

• Treat client relationships as a business, assuming responsibility for P&L management.

• Grasp the client’s strategic perspective on the relationship, the current service delivery, and the client’s future direction.

• Concentrate on both tactical and strategic matters, including product optimization, operational efficiency, and operating model design for your client.

• Manage business interactions with each client and leverage relationships with senior personnel across State Street and client organizations.

• Establish expectations and monitor service levels effectively.

• Ensure that all strategic Change Management Requests from the client receive prompt attention for business and operational analysis, cost estimations, prioritization, and managing client expectations.

• Create and implement client account plans in collaboration with other departments within IS and the broader STT framework. When suitable, define and agree on a service measurement program with clients that may involve client report cards and inquiry tracking processes.

• Guarantee that routine evaluations of service quality take place between key strategic clients and the SSBT client service delivery team.

• Enhance the overall client value across all of State Street by actively identifying, developing, and leading cross-selling opportunities, with support from Sales & Client Management to provide a seamless client experience.

• Lead a virtual team of executives and subject matter experts throughout all facets of Sales and Relationship Management.

⛳️ Requirements

• Proven history of increasing revenues for a global franchise.

• Demonstrated ability to operate and influence at client C-Suite levels.

• Strong comprehension of operational processes.

• Experience in managing large direct and indirect (matrixed) organizations across multiple locations.

• Established leadership capabilities and sales achievements.

• Exceptional time management and presentation skills.

• Documented record of meeting or exceeding financial objectives.

🏝️ Benefits

• Resources to assist in achieving a balance between professional and personal life.

• Paid volunteer days.

• Access to employee networks that help maintain connections.