Manager, Technology Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Report to the Associate Director of Technology Enablement and execute the organization's strategy for digital product and service enablement on a daily basis.

• Ensure that staff possess the necessary knowledge, resources, and support to effectively adopt and utilize enterprise systems.

• Assist in the delivery of training, development of enablement content, and management of user support operations.

• Oversee the intake, prioritization, and execution of initiatives related to enablement.

• Convert system and process modifications into clear, user-centered experiences that promote adoption and minimize friction.

• Lead the planning, coordination, and execution of training sessions and learning experiences related to systems and tools.

• Collaborate with subject-matter experts to transform technical and process changes into easily understandable, user-ready materials.

• Define and monitor success metrics for training (adoption, engagement, proficiency) and continuously improve methods based on insights.

• Establish and uphold standards for documentation, training materials, and user-facing content to maintain consistency and quality.

• Manage the lifecycle of SOPs, guides, and enablement assets, ensuring that content is accurate, accessible, and streamlined.

• Coordinate updates across various platforms (e.g., knowledge bases, intranet, tools like Spekit) to deliver a seamless user experience.

• Develop and oversee project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives.

• Monitor progress, manage risks, and proactively communicate updates to stakeholders to guarantee successful delivery.

• Analyze user support trends and request data to pinpoint systemic issues, training gaps, and opportunities for proactive enablement.

• Implement scalable solutions (training, documentation, process enhancements) to decrease support volume and enhance user experience.

• Serve as a feedback conduit between end users and system owners to guide ongoing enhancements.

• Assist with other Data & Technology initiatives as required, such as imports, reporting, and data quality projects.

⛳️ Requirements

• Bachelor’s degree or 2-4 years of relevant experience and/or training; or an equivalent combination of education and experience.

• Experience in supporting training, documentation, user support, or technology enablement initiatives.

• Proven experience in delivering training and/or creating documentation for systems tailored to audiences with diverse levels of technical proficiency.

• Demonstrated capability to coordinate projects or initiatives, including task organization, progress tracking, and stakeholder collaboration.

• Strong aptitude for translating technical concepts and process changes into clear, user-friendly materials.

• Excellent organizational and time management abilities, with the capacity to handle multiple priorities and see deliverables through to completion.

• Ability to work independently while also collaborating effectively within teams.

• Passion for enhancing user experience through training, documentation, and support.

• Comfortable navigating multiple systems and tools in a dynamic environment.

• Experience working with enterprise systems and platforms, preferably in a nonprofit setting, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).

🏝️ Benefits

• Healthcare benefits

• 401(k) plan with employer match

• Short-term and long-term disability coverage

• Basic life insurance

• Well-being benefits

• Paid time off

• Several paid holidays