Manager, Technical Training

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the team members of the BeyondTrust University staff.

• Review both public and private courses to ensure technical accuracy and adherence to delivery standards.

• Address any customer escalations related to training scheduling or delivery.

• Assist in resolving technical issues that impact the delivery of training courses.

• Collaborate with other training leaders to enhance existing processes.

• Cultivate relationships between instructors and other members of the training team.

• Keep instructors informed about upcoming changes in processes and products.

• Manage both new and ongoing projects and programs.

• Mentor both new and current instructors.

• Provide constructive feedback to instructors regarding their training methods and delivery.

• Contribute to enhancing BeyondTrust University's reputation within the broader organization by establishing connections with other teams and departments.

• Evaluate existing and new training materials for technical accuracy and alignment with BeyondTrust initiatives.

⛳️ Requirements

• Bachelor's degree in computer science/information systems or equivalent experience.

• Over 10 years of technical experience in the software industry.

• More than 3 years of experience in leading technical teams.

• At least 10 years of experience in delivering technical training.

• Exceptional interpersonal and presentation abilities.

• Strong time management skills.

• Excellent written and verbal communication skills.

• Approachable, yet knowledgeable training style.

• Ability to establish and maintain strong relationships with key stakeholders in products and processes.

🏝️ Benefits

• Health insurance.

• Professional Development.