Manager, Supply Strategy – Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement a comprehensive multi-tier DSP network strategy that spans national, regional, and local providers to guarantee coverage, redundancy, and cost-effectiveness.

• Identify untapped markets and capacity deficiencies; take the lead in sourcing and integrating new DSP partners.

• Create frameworks for DSP tiering, preferred partner initiatives, and volume distribution based on performance metrics and strategic alignment.

• Collaborate with leadership on pricing strategies, margins, and supply chain economics to support long-term business planning.

• Act as the main liaison for key DSP partners, fostering trusted, long-lasting relationships with owner-operators and national account teams.

• Negotiate contracts, service level agreements (SLAs), and commercial terms with carrier partners.

• Facilitate regular business reviews with strategic DSPs, ensuring accountability for performance metrics and uncovering mutual growth opportunities.

• Manage essential supply key performance indicators (KPIs) throughout the process, including successful delivery rates, on-time delivery (OTD), cancellations, refund rates, and resolution of DSP support tickets.

• Create and uphold DSP scorecards; implement structured performance improvement plans (PIPs) for underperforming partners.

• Lead cross-departmental initiatives with Product, Engineering, Merchant Success, and Support to address systemic supply challenges.

• Develop and maintain operational playbooks for DSP onboarding, incident management, and responses to capacity surges.

• Analyze delivery data to pinpoint root causes of issues, derive insights, and execute operational enhancements on a large scale.

⛳️ Requirements

• Over 5 years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.

• Demonstrated success in managing external partnerships or vendor relationships within a performance-oriented environment.

• Strong analytical capabilities — adept at building models, interpreting data, and converting insights into actionable decisions.

• Excellent communicator with the ability to negotiate, influence, and establish trust with both external operators and internal stakeholders.

• Familiarity with DSP networks, gig delivery platforms, or courier operations is highly advantageous.

• Experience in startup or scale-up environments; you excel in uncertain situations and can create structure where none exists.

• Proactive mindset — you take action without waiting for complete information.

• Proficiency in SQL or data visualization tools (e.g., Tableau).

• Experience in structuring and negotiating carrier contracts or Master Service Agreements (MSAs).

🏝️ Benefits

• Competitive Salary, Stock Options, and Performance-based Bonuses

• Fully Remote

• Comprehensive Medical, Vision and Dental Insurance