Manager, Strategic Accounts

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Manages a portfolio of strategic memberships, acting as the main point of contact for designated accounts throughout the entire membership lifecycle.

• Enhances member satisfaction, retention, and revenue growth by strengthening executive relationships and overseeing renewals and contracts.

• Identify opportunities for cross-selling and upselling by evaluating current account usage and business objectives.

• Oversee contract renewals and negotiate terms to maximize the lifetime value of accounts.

• Monitor sales performance metrics and document strategic account plans within Salesforce.

• Establish and nurture strong, long-term relationships with key members and decision-makers.

• Conduct regular business reviews and strategy check-ins to ensure that member objectives are being achieved.

• Manage the complete membership contract process.

• Act as a professional, high-touch point of contact for both executive prospects and returning members.

• Create and send sophisticated, brand-aligned membership communications for both prospects and active accounts.

• Collaborate with internal teams to resolve member issues and provide tailored solutions.

• Maintain and enhance business development pipelines in Salesforce and Box.

⛳️ Requirements

• 3–5+ years of experience in strategic account management, customer success, or membership/partnership management, ideally within the health care sector or a professional membership organization.

• Bachelor's degree or equivalent experience.

• Proven capability in managing data architecture within Salesforce and document workflow in Box.

• Familiarity with marketing automation platforms (e.g., Pardot/Account Engagement) is strongly preferred.

• Outstanding written and verbal communication skills.

• Strong organizational skills with a history of managing multiple contracting, scheduling, and documentation workflows simultaneously under tight deadlines.

• Willingness to travel and provide high-energy, high-touch onsite operational support at premier, in-person executive leadership events.

🏝️ Benefits

• Opportunity to work remotely.

• Competitive compensation package.

• Comprehensive health care coverage.

• Flexible paid time off.

• 401k with company match.