Manager, Specialty Referral Development

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and sustain a targeted network of referrals from general dentists and healthcare professionals throughout Ontario.

• Carry out regular in-person visits to enhance referral connections and promote awareness of specialty services.

• Boost referral volume and internal case retention for oral surgery and endodontics.

• Act as a primary liaison between Crescent Oral Surgery, Endodontic Specialists clinics, and the wider network.

• Assist in optimizing scheduling, patient flow, and daily operational alignment.

• Advocate for consistent treatment planning practices to enhance efficiency and case acceptance.

• Recognize opportunities for service growth and increased internal case volume.

• Collaborate with marketing on referral materials, educational events, and outreach programs.

• Monitor referral activity and performance through CRM tools and dashboards.

• Track key performance indicators such as referrals, procedural starts, revenue mix, and patient visits.

• Work together with Practice Managers and Partners on group-specific performance initiatives.

• Address operational or performance risks as necessary.

• Collaborate across various functions, including field operations, recruitment, and clinical excellence teams.

⛳️ Requirements

• 2–3+ years of experience in business development, referral development, patient coordination, or sales, preferably in dentistry or healthcare.

• Demonstrated success in driving growth through referrals, case volume, or revenue.

• Excellent relationship-building skills with dentists or healthcare providers.

• Willingness to engage in field-based work and travel regularly across Ontario/GTA.

• Experience with CRM tools (Salesforce or similar preferred) and performance reporting.

• Proficiency in Microsoft Office, especially Excel.

• Strong communication, organizational, and follow-through capabilities.

• Results-driven mindset focused on growth and enhancing patient experience.

• Preferred post-secondary education in Business, Healthcare Administration, Sales, or a related field.

• Dental specialty exposure or experience in event/marketing support is considered an asset.

🏝️ Benefits

• Initiatives promoting inclusivity and diversity.

• Resources for professional development.

• Programs focused on health and wellness.