Manager, Solution Adoption

This is a fully remote position, open to applicants in Utah.

📋 Description

• Lead, manage, and develop a team of Solution Adoption Consultants tasked with implementing patient financial experiences, encompassing patient payments, merchant processing, and healthcare financial integrations.

• Establish clear performance expectations, provide ongoing coaching, and conduct regular 1:1 meetings to facilitate team development, accountability, and career progression.

• Create a robust, scalable team structure capable of accommodating increasing implementation volume and complexity across enterprise health system clients.

• Collaborate closely with Sales, Product, Engineering, and Client Success leadership to ensure alignment on implementation strategy, capacity planning, and client delivery expectations.

• Oversee team workload management, resource allocation, and prioritization to guarantee successful execution across multiple concurrent implementations.

• Ensure the consistent application of implementation methodologies across the team to promote predictable outcomes, quality delivery, and client satisfaction.

• Conduct team meetings dedicated to performance tracking, project health assessments, escalation management, and sharing of best practices.

• Serve as an escalation point for complex client or implementation issues related to payment workflows, merchant onboarding, payment devices, networking dependencies, or healthcare financial integrations.

• Drive accountability within the team for achieving project milestones, timelines, and customer success criteria.

• Identify coaching opportunities and develop structured development plans to enhance technical, operational, and client-facing skills.

• Cultivate a high-performance, collaborative team culture centered on ownership, responsiveness, and continuous improvement.

• Design and enhance onboarding and training programs to expedite ramp-up time for new hires and deepen expertise in patient financial workflows, payment APIs, Salesforce workflows, payment devices, and integration processes.

• Proactively seek out process improvements to boost scalability, efficiency, and consistency within the implementation function.

• Communicate team performance, operational risks, and strategic updates to senior leadership and key stakeholders.

⛳️ Requirements

• Over 5 years of experience in healthcare revenue cycle, patient financial services, healthcare payments, or healthcare technology implementations.

• More than 2 years of direct people management or team leadership experience.

• Proven success in leading high-performing teams in a client-facing implementation or consulting environment.

• Strong comprehension of patient financial workflows, including patient payments, billing, collections, reconciliation, and cash posting processes.

• Experience with healthcare payment systems, merchant processing, and merchant onboarding workflows.

• Strong technical knowledge of healthcare data integrations, including APIs and system interoperability between EMR, ERP, and payment platforms.

• Experience utilizing Salesforce or similar CRM platforms for implementation tracking, case management, or workflow coordination.

• Familiarity with payment devices (e.g., point-of-sale terminals, kiosks, card readers) and related networking/connectivity requirements in healthcare or retail settings.

• Demonstrated ability to manage multiple team members, projects, and priorities in a fast-paced environment.

• Strong coaching, mentoring, and performance management skills with a history of developing talent.

• Excellent problem-solving, troubleshooting, and escalation management capabilities.

• Strong communication skills with the ability to effectively engage with executives, operational leaders, and technical stakeholders.

• Knowledge of HIPAA and understanding of healthcare data privacy requirements.

• Proficiency in Microsoft Office Suite.

• Willingness to travel up to 50%.

🏝️ Benefits

• Competitive total rewards package (base salary plus bonus, if applicable).

• Customizable benefits package (three medical plans with Health Savings Account company match).

• Generous paid time off for non-exempt team members, beginning with three weeks plus 13 paid holidays, including two personal floating holidays.

• Flexible time off for exempt team members along with 13 paid holidays.

• Paid parental leave (including both maternity and paternity leave).

• Educational assistance opportunities and free access to LinkedIn Learning.

• Free mental health and family planning programs, including adoption assistance and fertility support.

• 401(K) program with company match.

• Pet insurance.

• Employee resource groups.