Manager, Sales Enablement – Partner Performance

This is a fully remote position, open to applicants in France.

📋 Description

• Take ownership of and drive monetization key performance indicators (KPIs) across all partner operations, including conversion rate, revenue per lead, and revenue per hour.

• Analyze performance trends to uncover opportunities for enhancing sales effectiveness and improving customer outcomes.

• Establish performance targets and ensure alignment with partners to meet business objectives.

• Conduct performance reviews with partner organizations and implement accountability through structured action plans.

• Oversee the creation, maintenance, and governance of sales training materials, playbooks, scripts, and call/chat flows.

• Ensure that all enablement content is standardized, current, and consistently deployed across partners.

• Lead the implementation of new monetization strategies, offers, and campaigns through structured training programs.

• Equip partners to deliver effective training via their master trainers and internal coaching teams.

• Supervise the quality and consistency of training delivery across all partner locations.

• Establish a training schedule, certification standards, and onboarding frameworks for partner agents.

• Define and manage quality assurance frameworks, scoring models, and calibration processes related to sales and customer experience.

• Identify behavioral gaps and implement targeted coaching strategies with partners.

• Convert business objectives into clear, actionable sales strategies at the agent level.

• Continuously refine scripts, objection handling techniques, and sales approaches based on performance insights.

• Collaborate with Product and Operations teams to ensure the successful execution of new initiatives.

• Manage the lifecycle of all sales documentation, including scripts, flow charts, training materials, and playbooks.

• Maintain a centralized repository of enablement content to support scalability and consistency.

• Lead and mentor a team of specialists (e.g., Sales Enablement, QA, Performance Analyst).

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, Sales, or a related field.

• Over 7 years of experience in call center sales, monetization, or customer experience performance.

• More than 5 years of experience in management.

• Fluency in both French and English is mandatory.

• Strong background in sales performance management, training, or enablement.

• Demonstrated ability to drive revenue growth through indirect (partner-led) teams.

• Strong analytical and data-driven decision-making capabilities.

• Experience collaborating with external partners or in BPO environments.

• Comfortable working in fast-paced, performance-driven settings.

🏝️ Benefits

• A fair compensation that reflects your value.

• Competitive corporate benefits.

• An open and supportive environment alongside a modern and exciting workplace.

• Commitment to maximizing your potential and ensuring your professional development.

• Support for and appreciation of diversity.

• Dedication to fostering an environment that promotes inclusion and respect for all.