Manager, Safety

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise a robust operational framework for your teams.

• Oversee the handling of complex and sensitive issues.

• Deliver high-quality, behavior-driven coaching.

• Guarantee adequate staffing and training.

• Guide the team towards the successful achievement of the company's strategic objectives.

⛳️ Requirements

• A minimum of 8 years of progressive experience in customer service or operations.

• At least 5 years of experience in managing, coaching, and scaling large customer teams.

• Proven experience in data analysis and reporting.

• Proficiency in a range of data analysis tools (such as Tableau, SQL, Excel, Google Sheets, etc.).

• Willingness to work on weekends, holidays, and be on-call as needed.

🏝️ Benefits

• Performance bonuses.

• Equity options.

• Employee travel credits.