Manager, Retail Labor & Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in reviewing and enhancing labor standards through time-in-motion analyses, workflow mapping, and process evaluations.

• Oversee daily workforce management tasks, including scheduling guidelines, staffing predictions, and labor planning contributions.

• Collaborate with cross-functional teams—especially within Global Retail and Finance—to enhance the technologies utilized by stores for labor scheduling, resource planning, and operational insights access.

• Discover opportunities to optimize store processes and aid in implementing new capabilities.

• Assist in managing payroll budgets, which includes monitoring payroll performance, analyzing sensitivities, and identifying potential risks or opportunities.

• Contribute to fleet segmentation and establish store-level targets for sales, productivity, and margin.

• Provide descriptive analytics, reporting, and insights related to store performance objectives and operational programs.

• Supervise field reporting tools and routines, including the reporting processes for store and monthly business reviews.

• Aid in managing the store incentive program, which encompasses reporting, analysis, and operational follow-up.

• Evaluate opportunities, support forecasting efforts, and assess the impact of initiatives within the store environment.

• Collaborate with field teams to identify performance anomalies and deliver data-driven insights to support necessary follow-up actions.

• Work in partnership with Global Retail, Finance, IT, and Product teams to facilitate the launch and adoption of tools that enhance store and labor productivity.

• Lead, mentor, and develop two direct reports at the Senior Analyst and Analyst levels, ensuring clear priorities, effective execution, and continuous professional growth.

⛳️ Requirements

• At least 5 years of experience in workforce management, retail operations analytics, labor planning, or similar analytical positions.

• Strong comprehension of workforce management, retail analytics, and data modeling; familiarity with Kronos, ProWFM, or comparable workforce management systems is advantageous.

• Capability to construct business cases and perform inventory, productivity, payroll, and labor analytics.

• Practical knowledge of retail processes and service models, with an aptitude for identifying opportunities to enhance operating routines.

• Ability to assess financial and business indicators and translate data into clear, actionable insights.

• Experience in supporting or implementing labor standards in a retail context is preferred.

• Proven experience in leading direct reports or project teams, with the ability to coach, prioritize tasks, and drive execution through others.

• Strong collaboration skills and experience working alongside diverse cross-functional partners, including field teams, Finance, IT, and Product teams.

🏝️ Benefits

• 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.

• Five hours of paid volunteer time per month with nonprofit organizations.

• Product discount of 50% off regular-price merchandise.