Manager, REMS Advisor

📋 Description

• Conduct education sessions for healthcare professionals, encompassing virtual tutorials and on-demand training, to ensure a comprehensive understanding of REMS program requirements and navigation of the REMS portal.

• Analyze and report on certification trends among healthcare professionals, while tracking overdue tasks to pinpoint educational opportunities and proactively support compliance with REMS program mandates.

• Engage with healthcare professionals to resolve compliance issues, offer solutions, and share best practices for enhancing workflow.

• Support REMS Advisors in various territories, as feasible, to promote equitable workload distribution within the team and ensure all business needs are consistently addressed.

• Collaborate with cross-functional teams to respond to healthcare professionals’ inquiries regarding specific patient cases and to deepen their understanding of REMS program requirements.

• Gather and assess feedback from healthcare professionals and patients on REMS program processes, materials, and technologies; provide actionable insights to leadership and relevant teams to improve processes and meet REMS program requirements when possible.

• Hold regular review meetings with leadership to keep them updated and report on customer experiences, program activities, and opportunities for improvement.

• Work alongside internal stakeholders (including patient advocacy, sales, training, and marketing teams) to collect insights and enhance program effectiveness.

• Identify and collaborate with REMS Advisor leadership, REMS Strategy, and REMS IT to suggest technology improvements that alleviate administrative burdens and streamline processes for stakeholders.

• Swiftly identify, address, and monitor stakeholder trends and complaints; propose effective solutions to enhance experiences and outcomes.

• Provide feedback on enhancements to the REMS system and analytics tracking to guide ongoing technology development and business practices.

• Exhibit understanding of and compliance with HIPAA regulations and company policies when managing Protected Health Information (PHI), ensuring patient confidentiality and data privacy at all times.

⛳️ Requirements

• A minimum of 5 years of experience in the pharmaceutical industry, with at least 2 years dedicated to training delivery, specifically with expertise in FDA REMS regulations.

• A BS/BA/Associates degree is preferred, or an equivalent combination of education, training, and experience.

• Outstanding written, verbal, and interpersonal communication skills, demonstrated ability to cultivate strong relationships and trust with customers and stakeholders.

• Proven experience in relationship-building, networking, and nurturing collaborative partnerships.

• Proficient in engaging, creative communication and presentations; comfortable and enthusiastic as a speaker.

• Skilled in utilizing web-conferencing tools for virtual meetings and training sessions.

• Strong analytical, troubleshooting, and problem-solving skills, proficient in Excel and PowerPoint to inform business decisions and provide insights.

• A highly collaborative team player; able to work effectively with both internal and external stakeholders.

• Committed to maintaining confidentiality, integrity, and the highest ethical standards in all interactions.

• Driven by a robust work ethic, positive attitude, and a friendly, approachable demeanor.

• Flexible and adaptable; able to manage multiple projects and priorities in a dynamic environment.

• Availability to travel up to 40% as required.

🏝️ Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.

• Work-life benefits include: Paid Time Off for US Exempt Employees: flexible time off (unlimited, pending manager approval), 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico, or Rayzebio employees); Phoenix, AZ, Puerto Rico, and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours of annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays.

• Based on eligibility*, additional time off for employees may encompass unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs, as well as an annual Global Shutdown between Christmas and New Year's Day.