Manager, RCM Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise team members, which includes Enterprise Client Advisors, Client Advisors, and Leads.

• Provide support for designated RCM specialties while ensuring outstanding service delivery.

• Maintain client satisfaction and compliance with revenue cycle management goals across the assigned areas.

• Actively seek opportunities to enhance client KPI metrics.

• Mentor and develop team members to enhance client operational capabilities.

• Work alongside senior leadership to identify opportunities for scaling the assigned verticals.

• Foster client retention, expansion, and long-term relationships through exceptional service delivery and strategic account management.

⛳️ Requirements

• Proven experience in overseeing Enterprise Client Advisors, Client Advisors, and Leads responsible for designated RCM specialties.

• Familiarity with revenue cycle management objectives and client KPI metrics.

• Strong ability to mentor and develop team members.

• Capacity to recognize opportunities for enhancing client operations and KPI metrics.

• Proven collaboration skills with senior leadership to scale assigned verticals.

• Experience in strategic account management, client retention, growth, and maintaining long-term client relationships.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits, alongside a company Health Savings Account contribution.

• 401(k) matching contribution at 50% for contributions deferred on up to 6% of compensation; fully vested after one year.

• Generous Paid Time Off.

• Programs for Paid Parental Leave.

• Company-sponsored Life and Disability benefits.

• Flexible Spending Account options.

• Employee Assistance Programs available.

• Company-sponsored Business Resource & Special Interest Groups.

• Opportunities for professional development.

• Tuition reimbursement programs offered.

• Unlimited access to LinkedIn Learning.

• Global presence with opportunities for in-person collaboration.

• Dog-friendly headquarters (US).

• Hybrid office-based roles with remote availability for select positions.

• Weekly catered breakfast and lunch provided.

• Treadmill workstations available.

• Zen and wellness rooms located within the BRIC headquarters.