Manager, Quality Audit

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all operations related to processes and clients while ensuring compliance with SLAs.

• Emphasize quality, turnaround time, and the overall efficiency of processes.

• Collaborate with clients and stakeholders to guarantee adherence to standards and resolve issues.

• Train and guide junior associates in their professional development.

• Detect process deficiencies and develop effective solutions.

⛳️ Requirements

• 10 to 12 years of experience in managing operations.

• Proficient with Windows Operating Systems and Microsoft Office Suite.

• Exceptional English skills in reading, writing, and speaking.

• Knowledge of quality control methodologies, including Pareto analysis and root cause analysis.

• Capability to mentor and coach team members effectively.