Manager, Professional Services

This is a fully remote position, open to applicants in France.

📋 Description

• Ensure services are delivered, implemented correctly, and billed accurately and on time.

• Collaborate across departments during the sales process, taking ownership of the services components of deals, which includes presentations, RFP responses, and proposal/SOW creation.

• Engage with sales representatives and sales leadership during both pre-sales and post-sales (delivery) phases.

• Act as the primary point of contact for client escalations.

• Manage the financial aspects of your team's projects, focusing on profitability and productivity to guarantee long-term client success.

• Collaborate with the Resource Management Office (RMO) to negotiate and prioritize staffing resources, strategically aligning them with the overall needs of the PS business.

• Occasionally perform project management duties for customer engagements as required.

• Provide strategic updates regarding client performance to SailPoint Senior Management, along with regular status updates to account teams and Sales Managers.

• Work closely with Customer Success Managers to ensure customer satisfaction throughout the entire implementation process.

• Identify new opportunities to expand SailPoint solutions and service offerings to enhance client success and drive SailPoint revenue growth.

• Oversee team management responsibilities, including involvement in staffing decisions, utilization management, performance evaluations, and support for career development.

• Support the career development of direct reports by offering regular feedback, coaching, and guidance for personal growth.

• Mentor Engagement Managers and project team members on project performance and areas for development.

• Take part in recruiting and employee development efforts to maintain a well-rounded team with the appropriate skill set.

⛳️ Requirements

• Over 7 years of professional experience in a Software, SaaS, or consulting environment.

• More than 3 years of experience in project management.

• At least 2 years of experience in people management.

• Exceptional leadership and mentorship abilities with a strong drive for continuous improvement.

• Demonstrated experience in project management tasks (including project planning, budgeting, scope, scheduling, stakeholder, and risk management).

• Outstanding communication skills and significant experience engaging with clients and partners.

• Excellent organizational skills and the ability to manage multiple tasks simultaneously.

• Extensive experience collaborating with Sales to define service projects for enterprise software.

• Proficiency in both French and English.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.