Manager, Product Training, Quality

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Create and enhance training programs for clients that elevate customer satisfaction, service quality, and adherence to Inizio and client excellence standards.

• Establish and document training plans, schedules, and requirements. Design, develop, and update training and instructional materials for classroom instruction, on-demand, and/or self-directed training.

• Deliver ongoing and refresher training sessions for the project team.

• Develop and propose training methodologies and implementation strategies to foster operational excellence and ongoing quality improvement.

• Construct teaching outlines and determine effective instructional methods.

• Assess trainees to track progress and evaluate the effectiveness of training programs.

• Review and analyze documents such as client program procedure manuals and training materials.

• Monitor services for the designated project and/or Quality Assurance Department.

• Offer constructive coaching and feedback to staff to enhance the overall customer experience.

• Gather, analyze, and report Quality Assurance (QA) metrics and trends; suggest updates to procedures, training materials, and quality documentation to promote continuous improvement.

• Identify quality trends, root causes, and areas for process enhancement.

• Lead or assist in the annual review and continuous maintenance of client Standard Operating Procedures (SOPs).

• Support internal and external client audits as outlined in the Inizio Quality Management Plan.

• Provide leadership and support to Project Training & Quality staff through coaching, performance management, mentoring, and professional development.

⛳️ Requirements

• Current registration and good standing with the Professional Regulation Commission (PRC) and the relevant Philippine professional regulatory board (e.g., Board of Nursing or Board of Pharmacy).

• Bachelor's degree from an accredited college or university, or a comparable combination of education and relevant work experience is preferred.

• A minimum of two (2) years' experience in a Training, Learning & Development, Quality Assurance, or Quality Management role is preferred.

• Ability to read and comprehend data and file layouts.

• Capability to collaborate effectively across cross-functional teams to achieve common business goals.

• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, and Teams).

• Familiarity with United States healthcare systems, medicines regulation, pharmacovigilance requirements, and healthcare compliance standards is preferred.

• Experience in managing operational, quality, compliance, and performance metrics within a regulated setting.

• Proven leadership, coaching, facilitation, and employee development abilities.

• Strong analytical, organizational, critical thinking, and problem-solving skills.

🏝️ Benefits

• Equal Employment Opportunity

• Workplace Accommodation