Manager, Patient Support – Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversees operations related to patient access to ensure precise intake, coverage verification, and prompt initiation of services.

• Directs daily execution of workflows associated with patient access activities throughout the health system.

• Manages the resolution of barriers to access that impact authorization, eligibility, and financial clearance results.

• Tracks operational metrics to pinpoint service deficiencies and aid in process enhancements.

• Facilitates cross-functional escalations involving reimbursement, care coordination, and teams that engage with providers.

• Guides training, coaching, and performance evaluation for the patient access team.

⛳️ Requirements

• A bachelor's degree in business administration, healthcare administration, pharmacy, public health, life sciences, operations management, or a similar discipline, or equivalent professional experience.

• More than 5 years of experience in patient services, customer operations, case management, reimbursement support, access assistance, healthcare service delivery, or a related area.

• Over 2 years of experience in a leadership role.

• Preferred certification in service management, process improvement, project management, customer relationship management systems, or patient support operations.

🏝️ Benefits

• Health insurance

• Dental care

• Vision care

• Paid parental leave

• Paid caregiver leave

• Backup dependent care

• Adoption assistance

• Infertility coverage

• Family building support

• Behavioral health solutions

• Professional development resources

• Training programs

• Mentorship programs