Manager, Patient Outreach – Engagement

📋 Description

• Develop and oversee outreach campaigns across multiple channels.

• Design tailored educational materials and automated communication approaches.

• Spearhead initiatives for mapping the patient journey.

• Enhance first-call resolution strategies.

• Address and resolve patient issues and inquiries.

• Assist in the recruitment, training, and management of a team of patient outreach coordinators.

• Perform regular call audits and conduct quality assessments.

• Evaluate quality management frameworks.

• Provide training and mentorship to staff regarding patient interaction protocols.

• Collaborate with product and clinical leadership to enhance patient outreach processes.

• Track and report on essential engagement and operational metrics.

⛳️ Requirements

• Bachelor's degree in healthcare administration, human services, public health, community health, or business is preferred.

• Over 5 years of experience in healthcare operations, healthcare marketing, or patient engagement.

• Familiarity with value-based programs and direct-to-consumer healthcare products is advantageous.

• Proven experience in leading projects, managing programs, and supervising teams.

• Strong proficiency in Google Suite, electronic medical records (EMR), and CRM software.

• Capability to customize communication strategies to match patient health literacy, cultural values, and behavioral indicators.

🏝️ Benefits

• Fully remote opportunity.

• Some travel may be required.

• Equal employment opportunities for all employees.

• Strictly prohibits discrimination and harassment.

• Important notice: Protect yourself from recruitment fraud.

• Live interviews conducted as a multi-stage process.

• Privacy assured: no sensitive information will be requested.