Manager – Patient Access Center

This is a fully remote position, open to applicants in New York.

📋 Description

• Assists in the strategic development of patient access initiatives at SPHPMA

• Responsible for overseeing the daily operations and workflow within the Access Center

• Allocates resources efficiently to enhance productivity

• Ensures exceptional patient experiences

• Optimizes resource capacity on a daily basis

• Develops, revises, and continually integrates process improvements into the training program

• Tracks productivity and performance metrics of Access Center Representatives

• Reviews reports and records to ensure accuracy in registration and appointments

• Aids in the formulation and dissemination of new procedures

• Prepares data breakdowns for timekeeping purposes

• Monitors daily metrics and dashboards

• Acts as a liaison to address the needs of both patients and staff

• Guarantees timely access and scheduling for patients

• Collaborates with leadership from Medical Associates

• Holds agents accountable for adhering to work processes and achieving outcomes

• Plans and engages in scheduled meetings

• Assists in selecting staff to meet departmental needs

• Reviews daily staffing requirements

• Communicates any schedule changes to relevant parties

• Delegates tasks effectively and establishes priorities

⛳️ Requirements

• Associate's Degree

• Three to five years of experience in a hospital or medical environment

• Proven track record of assuming greater responsibility

• Demonstrated capability to manage multiple priorities in a fast-paced environment

• Exceptional interpersonal and communication abilities

• Excellent organizational skills and time management

• Ability to creatively solve problems

• Familiarity with medical terminology and various health insurance programs

• Strong skills in conflict resolution

• Capacity to motivate individuals and groups

• Ability to plan, organize, and direct the activities of others

• Proven proficiency in Microsoft Office Suite, including Excel

• Demonstrated competency with various computer applications and programs

• Solid mathematical skills

• Experience in providing excellent customer service

• Proven experience managing multiple priorities in a deadline-driven environment

• Ability to remain calm under pressure and adapt to changing priorities

🏝️ Benefits

• Comprehensive orientation program

• Generous tuition assistance

• Opportunities for career development