Manager, Operations – Transit Operations

This is a fully remote position, open to applicants in Alaska, +31 more states.

📋 Description

• Lead and supervise drivers, dispatchers, and other operational staff.

• Oversee daily transit operations to guarantee safe, efficient, and effective service provision.

• Track staffing levels, attendance, scheduling, expenditures, and employee performance.

• Implement coaching, corrective actions, performance management, and employee development initiatives.

• Organize monthly safety meetings and reinforce adherence to company safety standards.

• Coordinate employee training, retraining, and policy updates to ensure compliance with regulatory and operational standards.

• Conduct driver evaluations in line with contract requirements and ADA, DOT, and FTA standards.

• Develop and sustain strong client relationships through consistent communication and collaboration.

• Assist clients with operational updates, reporting, process enhancements, and system improvements.

• Analyze operational performance metrics and identify areas for enhancement.

• Ensure adherence to contractual commitments, company policies, and relevant regulations.

• Engage in startup activities, service expansions, and business development initiatives as required.

• Perform additional duties as assigned.

• Join an evergreen talent pool for anticipated future transit and paratransit business opportunities nationwide.

⛳️ Requirements

• Bachelor's degree in a related field or a comparable combination of education and experience.

• At least five (5) years of experience in transit management.

• Experience in supervising employees within a transportation or service delivery context.

• Proven ability to manage operational performance, staffing, and service delivery.

• Experience in conducting employee training and development programs.

• Valid driver's license required.

• Preferred prior management experience in paratransit, transit, or livery operations.

• Experience working with senior populations and individuals with disabilities is preferred.

• Supervisory experience with hourly employees in a passenger transportation environment is preferred.

• Preferred experience in delivering classroom instruction and behind-the-wheel training.

• Familiarity with ADA, DOT, and FTA regulations is preferred.

• Experience in data analytics, reporting, and operational performance management is preferred.

• Strong leadership and employee development skills are essential.

• Excellent problem-solving and decision-making abilities.

• Capability to administer coaching, discipline, and performance management effectively.

• Knowledge of safety and training protocols.

• Strong skills in client relationship management.

• Ability to interpret operational data and performance metrics.

• Familiarity with dispatch operations, map reading, and transportation systems.

• Preference for knowledge of two-way radio communications and demand-response transportation operations.

• Ability to uphold a high level of confidentiality.

• Strong communication, organization, and time-management capabilities.

• Capability to operate a company or rental vehicle in compliance with company policy and motor vehicle standards may be required.

🏝️ Benefits

• Comprehensive, people-first benefits program designed to support every stage of your wellness journey.

• Consideration for future opportunities as contracts are awarded.

• Connection with recruiters and operational leaders regarding upcoming positions.

• Opportunities to support fleets of varying sizes across multiple markets.

• Local and overnight travel may be required.