Manager, NBA Accounts

This is a fully remote position, open to applicants in United States.

📋 Description

• The Manager of NBA Accounts will deliver daily operational support to our NBA clientele.

• This role requires an effective communicator who prioritizes performance for our existing clients, reporting directly to the VP of NBA Travel & Hotel Partnerships.

• Our ideal candidate possesses a comprehensive understanding of full season logistics in relation to NBA teams and hotels.

• Responsibilities include client onboarding, sourcing, contracting, overseeing daily operations, and promptly addressing Individual Travel requests, finance, and analytics.

• Serve as a liaison with the team travel secretary to develop a detailed team resume before initiating hotel contracts for the upcoming season.

• Following schedule releases, block potential hotels for the season, coordinating check-in and check-out dates to accommodate various scenarios.

• Negotiate hotel contracts to secure the best rates and favorable concessions based on team preferences.

• Review all contracts with the VP of NBA Travel & Hotel Partnerships for accuracy before presenting them to the team for review, approval, and signature.

• Collaborate with the team on daily operational requirements.

• Conduct a Zoom call with the Hotel CSM 72 hours prior to arrival to confirm all arrangements for a successful team stay.

• Be available 24/7 for last-minute requests, needs, or changes from the travel secretary.

• Ensure effective and timely communication with both internal and external clients to deliver best-in-class service.

• Review the final invoice prior to submission to the team after it has been processed by PIVOT Travel's internal accounting.

• Follow up with the team and hotel regarding any feedback or challenges encountered during the stay.

• Actively seek new opportunities within NBA teams and other professional sports organizations to expand the PIVOT Travel portfolio.

• Manage and oversee NBA Team Accounts under the guidance of the VP of NBA Travel & Hotel Partnerships.

• Create and send emails both internally and externally to clients.

• Assist clients with individual travel requests.

• Utilize Salesforce to build and manage accounts, contacts, prospects, etc.

• Some travel may be required for this position.

• Perform any additional duties assigned by the VP of NBA Travel & Hotel Partnerships.

⛳️ Requirements

• A suitable level of drive and resilience to effectively manage multiple high-priority projects in a fast-paced, technical environment and a rapidly evolving industry.

• Advanced negotiation abilities.

• Proficiency in using Salesforce, CVENT, Google Suite, Zoom Info, and MS Office.

• Exceptional attention to detail, organizational skills, and efficiency.

• Outstanding presentation skills, both written and verbal.

• Strong understanding of hotel hierarchy.

• BA/BS degree in Business, Sports Management, Marketing, Hotel Management, or related fields.

• Over 3 years of experience in Sales, Marketing, and Business Development.

• More than 3 years of experience in a position related to NBA/Hotel (BBOPS and/or Hotel Sports & Entertainment Sales Manager).

• Advanced knowledge of NBA logistics and hotel logistics from both competitive and business perspectives.

• Established book of business and industry connections.

🏝️ Benefits

• At PIVOT Marketing Agency, we prioritize diversity and ensure that all employees and job applicants are treated based on merit, qualifications, competence, and talent. We do not discriminate based on any historically associated traits including race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, or any other status protected by state or federal law.