Clinical Support Manager, Advisory Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Developing, implementing, and supporting innovative workflows and processes—both clinical and technological—for clients and Sound physician advisors as part of Sound ASSURE.

• Regularly assessing processes, tools (including Sound Connect, Advisor Connect, and client EMRs), and workflows to pinpoint areas for enhancement.

• Acting as a primary contact for physician advisors and clients.

• Prioritizing case review requests to determine which cases require secondary review by physician advisors.

• Independently managing EMR accesses and notifying relevant team members for assistance when challenges arise.

• Generating PDF extracts of essential EMR components necessary for physician advisor case evaluations.

• Overseeing and prioritizing case requests to ensure adherence to target completion deadlines.

• Facilitating and executing workflows for all potential opportunities, particularly related to observation and short stay patients.

• Analyzing hospitalist patient lists for observation and short stay cases.

• Recording all steps in internal software.

• Completing additional special projects as assigned.

⛳️ Requirements

• Associate's or Bachelor's Degree in nursing or LPN certification preferred, or a related field.

• Over 3 years of experience in case management within an emergency or acute care environment.

• Strong clinical expertise and experience in the Acute Care Hospital setting (Critical Care, Emergency Department, and/or Case Management experience is beneficial).

• Capability to evaluate patient clinical status for admissions, observation, or discharge.

• Proficiency with electronic medical record systems.

🏝️ Benefits

• Bonus opportunity in addition to base salary.