Manager – Microsoft Licensing

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and nurture a team of Microsoft licensing experts dedicated to customer retention, licensing knowledge, and excellence in account management.

• Create a high-performance, customer-focused environment that highlights consultative interactions, proactive assistance, and measurable customer success.

• Implement customer retention strategies to ensure clients derive ongoing value from their Microsoft investments and contractual agreements.

• Guarantee that the team provides trusted advisor-level insights across Microsoft licensing programs, cloud subscriptions, contract frameworks, and lifecycle management.

• Collaborate with sales, customer success teams, solution specialists, and Microsoft stakeholders to formulate account strategies that enhance customer relationships and boost retention.

• Set performance metrics and accountability standards centered on customer satisfaction, retention, renewal success, and operational excellence.

• Work with leadership to pinpoint customer trends, market opportunities, and process enhancements that strengthen the organization's Microsoft practice.

• Assist in strategic business initiatives aimed at increasing customer loyalty, improving contract retention rates, and expanding long-term customer value.

⛳️ Requirements

• A completed Bachelor’s degree or equivalent experience.

• Over 3 years of experience in Microsoft licensing, sales support, or a related domain.

• More than 2 years of experience in account management or sales-related roles.

• Proficient understanding of Microsoft licensing programs and procedures.

• Experience in presenting to leadership, sales teams, clients, or business stakeholders.

• Microsoft certifications must be maintained throughout employment.

• Proven track record of strong performance, accomplishments, and professional development.

🏝️ Benefits

• Health, wellness, and financial benefits designed to provide peace of mind for you and your family.

• Opportunities for continuous professional development and leadership advancement.

• Access to world-class facilities and the technology necessary for success, whether in our offices or your own.