Manager, Managed Service

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the ongoing management and operation of a vital managed services platform.

• Lead a team comprising Project Managers and Business Analysts.

• Supervise developers and testers through a matrix management structure.

• Plan, manage, and ensure compliance with applicable regulatory, operational, and contractual obligations.

• Handle project initiation activities, which include identifying client requirements and stakeholders.

• Ensure that platform changes and releases are in accordance with operational standards.

• Create and maintain detailed delivery and resource plans.

• Collaborate with Product Development, Sales, and various cross-functional teams.

• Establish and nurture strong client relationships through regular engagement.

• Lead change management initiatives related to platform releases.

• Assist in the recruitment, development, coaching, and performance management of Project Managers and Business Analysts.

• Serve as the main liaison between technical and non-technical teams.

• Coordinate activities and resources across multiple technical and business teams.

• Manage delivery risks, issues, dependencies, and track project progress.

• Oversee third-party vendors and subcontractors.

• Manage platform customization and integration with FIS and third-party solutions.

• Deliver informative and decision-oriented presentations.

• Identify process gaps and opportunities for continuous improvement.

⛳️ Requirements

• Extensive experience in Project Management, Programme Management, and/or Release Management.

• Proven background in the FinTech sector, especially within payments.

• Significant leadership experience, including team management and development.

• Strong knowledge of merchant acquiring, payment switching, and clearing processes.

• Exceptional skills in stakeholder management and relationship building.

• Comprehensive understanding of project management methodologies, standards, processes, and governance frameworks.

• Experience managing projects across diverse delivery methodologies and life cycles.

• Knowledge of industry standards pertinent to card payments.

• Strong grasp of the financial services sector and payments ecosystem.

• Advanced proficiency in project and programme management tools.

• Demonstrated experience in managing project budgets, resource plans, and delivery schedules.

• Strong negotiation and influencing abilities.

• Excellent analytical, problem-solving, conflict resolution, and time management skills.

• Outstanding written and verbal communication capabilities.

• Ability to engage confidently and effectively with executive-level client stakeholders.

🏝️ Benefits

• Flexible hybrid working arrangements.

• Real opportunities for learning and growth within a Fortune 500 global Fintech.

• Competitive salary and benefits, including medical and personal insurance options as well as an employee share scheme.