Manager, Lifecycle Time & Attendance – APAC

This is a fully remote position, open to applicants in Asia.

📋 Description

• People & Team Leadership: Inspire, mentor, and develop direct reports to cultivate a high-performing Time & Attendance team.

• Culture: Promote a positive team culture that transcends international borders in a remote, asynchronous setting, fostering excellence and innovation.

• Performance Management: Oversee performance management through bi-annual evaluations, aligning individual and team objectives with business goals within our high-performance culture.

• Team Growth: Drive the recruitment, training, mentoring, and supervision of the regional team to facilitate their professional development.

• Complex Case Resolution (ER Scope): Act as a subject matter expert and the ultimate escalation point for all high-risk Time & Attendance issues, including intricate wage-hour disputes, policy interpretation, and potential disciplinary actions related to timekeeping compliance.

• Cross-Functional Partnership: Collaborate with various domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance Time & Attendance processes, workflows, and standard operating procedures (SOPs).

• Process Optimization: Improve and streamline the Lifecycle T&A team's processes, existing workflows, and tools, including identifying automation opportunities to enhance quality, efficiency, and scalability.

• Service Delivery: Ensure the efficient and compliant provision of Time & Attendance services while achieving KPIs and SLAs.

• Risk Mitigation: Safeguard and manage employee data and confidential information, advising on best practices for handling sensitive Time & Attendance records and investigations with discretion.

• Strategic Resolution: Address escalated Time & Attendance issues through thorough analysis, including advising on or conducting internal investigations into significant attendance or timekeeping discrepancies, and implementing improvements that promote compliance and business growth.

• AI Enablement: Advocate for the responsible implementation of AI-assisted tools within the Time & Attendance team—identifying opportunities, leading pilots, establishing guidelines, and scaling successful initiatives. Ensure team members are equipped and confident in using AI tools in accordance with Remote's data handling and compliance standards.

⛳️ Requirements

• Management & Coaching: You have hands-on experience in people management with a strong coaching approach, particularly leading distributed, international teams.

• International HR Ops: You demonstrate a proven history of experience in HR Operations across various countries.

• T&A & Compliance Expertise: You possess in-depth knowledge of Time & Attendance issues, relevant wage/hour laws, intricate policy exceptions, and disciplinary procedures across different jurisdictions.

• Jurisdictional Focus: You have extensive knowledge of complex Time & Attendance case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.

• Environment: Experience in a fast-paced, international scale-up environment.

• Service & Drive: With a passion for achieving goals, you thrive in a service level environment (SLAs/KPIs), focusing on continuous improvement and customer satisfaction.

• Technical Acumen: You are tech-savvy and experienced with a variety of digital tools, emphasizing process optimization and automation.

• Language: You are fluent in both written and spoken English.

• Data Integrity: You can manage and maintain employee data and confidential information securely, following established protocols while ensuring professionalism and discretion in high-stakes Time & Attendance cases.

• Desired Skills (A Plus): Experience in startups, remote work, and proficiency in additional languages besides English.

🏝️ Benefits

• Work from anywhere

• Flexible paid time off

• Flexible working hours (we are asynchronous)

• 16 weeks paid parental leave

• Mental health support services

• Stock options

• Learning budget

• Home office budget & IT equipment

• Budget for local in-person social events or co-working spaces