Manager, Key Accounts

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Supervise the commercial elements of our client relationships, which include managing the program pipeline, product forecasting, and new product development, encompassing pricing, timelines, and escalations.

• Accountable for crafting account management strategies for Cloud Service Providers that lead to double-digit year-over-year revenue growth.

• Act as the voice and strong proponent for our clients within the organization; consistently pursue and uphold high levels of client satisfaction.

• Lead a diverse team: Key Account Managers are tasked with building our program pipeline and maintaining a product portfolio with various cloud service providers.

• Technical Sales Engineers provide support to Key Account Managers during the pre-sales and proposal stages to guarantee prompt response times and high-quality technical information for clients.

• Ensure your team follows the established selling process.

• Collaborate closely with the Marketing team to create industry-leading sales materials and proposals.

• Continuously engage with and gain insights from the Product and Engineering teams to acquire a comprehensive understanding of our hardware and services, ensuring that client feedback is integrated into our products.

• Regularly participate in the review and negotiation of various client-related contracts.

• Ensure compliance with company policies and procedures.

• Willingness to travel internationally (20% or more).

⛳️ Requirements

• A minimum of 5 years of experience in complex, multi-stakeholder account management roles, particularly with large enterprise IT companies.

• A strategic thinker with a proven ability to formulate and implement complex business plans and initiatives.

• Over 3 years of experience in managing teams of 10 or more, along with cross-functional contributors.

• A Bachelor's degree in Engineering, Business Administration, Commerce, or a related field.

• Familiarity with data center and IT markets.

• Understanding of data center cooling strategies.

🏝️ Benefits

• Vacation and flexible days, along with a paid company-wide shutdown during the holiday season.

• Comprehensive benefits package including Dental, Pharmaceuticals, Optical, Paramedical, and Health Spending, covered by CoolIT from your first day.

• Dress for your day in a casual yet professional environment.

• Retention rewards such as “The Big Coffee Break” that recognize tenure with additional vacation time and a monetary bonus.