Manager, Field Applications Scientists

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Allocate 20% of your time “in the field” with FAS, engaging with customers to foster strong relationships, oversee customer satisfaction, and promote the services and value offered.

• Work collaboratively with Sales and Service District Managers to form a cross-functional team aimed at surpassing customer expectations and driving enhancements.

• Address critical issues in your role as a member of the Service and Support leadership team.

• Utilize metrics to assess organizational performance and drive improvements.

• Tackle customer challenges, including addressing complaints.

• Identify and develop process enhancements that elevate the company's capacity to deliver service and support to customers.

• Assist the FAS team in planning and prioritizing activities to ensure the delivery of efficient and effective customer support, allocating resources based on skill, need, and customer feedback.

• Report on actual performance compared to AOT, provide variance analyses, and adjust forecast projections to drive training revenue growth.

• Responsible for achieving budgetary goals concerning OP Ex and Absorption targets.

• Leverage advanced financial systems and processes to manage a business as a standalone P&L, balancing expenses, revenue, and growth.

• Prepare, submit, and oversee district budgets and headcount requirements.

• Collaborate with the internal Education Services team to implement strategies for expanding training offerings.

• Develop strategies for future growth and direction of the team.

• Assess employee performance and provide regular feedback, taking appropriate actions as necessary.

⛳️ Requirements

• A Bachelor’s degree or foreign equivalent in Biology, Molecular and Cell Biology, or a related discipline, along with 5 years of laboratory experience in cell therapy, gene therapy, cell biology, immunology, stem cell biology, molecular biology techniques, or related fields.

• Alternatively, a Master’s degree or foreign equivalent in Biology, Molecular and Cell Biology, or related field of study, plus 3 years of laboratory experience in the aforementioned areas will also be considered.

• Required knowledge or experience includes: Scientific and marketplace knowledge in Cell Therapy, research and clinical settings; Integrating internal and field-based activities across functions to meet customer needs; Leadership and management experience; Laboratory, sales, and customer engagement experience; Providing application support and training to customers and internal personnel; and Involvement in pre- and post-sales activities.

🏝️ Benefits

• A selection of national medical and dental plans, along with a national vision plan, which includes health incentive programs.

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.

• Minimum of 120 hours of paid time off (PTO), 10 paid holidays per year, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, along with short- and long-term disability in accordance with company policy.

• Retirement and savings options, such as a competitive 401(k) U.S. retirement savings plan.

• Employees’ Stock Purchase Plan (ESPP) provides eligible colleagues the chance to purchase company stock at a discounted rate.