Manager, Enterprise Phlebotomy Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the operations of enterprise mobile phlebotomy, focusing on vendor performance, workflow execution, and patient access support.

• Manage relationships with phlebotomy vendors across the nation, including aspects of contracting, onboarding, service-level performance, and operational escalations.

• Oversee the operational workflow and scheduling performance of the Oncology Patient Navigator.

• Drive standardization of operations, optimize workflows, and ensure accountability for service levels.

• Take charge of tracking mobile phlebotomy costs of goods, forecasting, budget management, invoice reconciliation, and variance analysis.

• Collaborate with the Finance department on forecasting, accruals, budget planning, and initiatives for cost optimization.

• Monitor and enhance operational and financial KPIs, such as cost per collection, redraw rates, no-show rates, utilization, and vendor SLA performance.

• Manage processes related to purchase orders, invoice validation, vendor audits, and operational reporting.

• Create and maintain operational and financial reporting dashboards to assist leadership in decision-making.

• Work cross-functionally to address operational challenges, enhance patient experience, and support enterprise initiatives.

• Ensure compliance with all regulatory, contractual, privacy, and Quality Management System requirements.

• Design and establish the enterprise mobile phlebotomy operating model for Guardant, which includes vendor scorecards, cost tracking, reporting cadence, and scalable nationwide standards.

⛳️ Requirements

• A Bachelor’s degree in Healthcare Administration, Business, Operations, or a related field is preferred.

• A minimum of 5 years of experience in healthcare operations, vendor management, patient services, diagnostics operations, or similar operational leadership positions.

• Experience in developing and managing a program's cost-of-goods tracking, including the model, forecasting, and variance analysis.

• Direct involvement in managing vendor relationships from start to finish, encompassing sourcing, contracting, onboarding, and negotiation of pricing.

• Proficient in creating and utilizing vendor scorecards, SLAs, and performance metrics to uphold quality standards.

• Strong analytical skills, financial management expertise, and proficiency in operational reporting.

• Familiarity with ERP systems, workflow platforms, and reporting tools such as Tableau or Excel is preferred.

• Proven leadership experience in managing operational teams and driving cross-functional initiatives.

• Excellent communication, organizational, and problem-solving abilities.

• Capacity to function effectively in a fast-paced, highly collaborative environment.

• Experience in healthcare, diagnostics, or mobile phlebotomy is advantageous.

• Ability to critically assess and responsibly utilize AI-enabled tools in line with company policies, ethical standards, and regulatory requirements.

• Background screening, including criminal history, is mandatory.

🏝️ Benefits

• Hybrid work flexibility for eligible onsite employees, allowing for work-from-home days.

• Reasonable accommodations available for candidates with disabilities, long-term conditions, mental health issues, or sincerely held religious beliefs.

• We are an Equal Opportunity Employer.