Manager – Enterprise AI Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and cultivate a high-performing team of Enterprise AI Success Managers.

• Recruit, mentor, and develop team members; create resources for training and career advancement.

• Assist the team in fostering trusted relationships with executive, operational, and technical stakeholders.

• Establish frameworks for customer success, along with actionable plans and measurable pathways to value.

• Guide the team in effectively managing complex enterprise accounts at scale.

• Propel customer adoption, realization of value, workflow transformations, renewals, and expansions.

• Mentor AI Success Managers on product configuration, prompts, workflows, rules, and new features.

• Oversee customer health, renewal, risk mitigation, and expansion strategies.

• Define, monitor, and enhance success metrics such as adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention.

• Collaborate with Sales, Product, Engineering, Marketing, and Professional Services.

• Convey customer insights to the organization and influence priorities within Product and Engineering.

⛳️ Requirements

• Proven experience in leading and developing Customer Success, Strategic Account Management, Consulting, or similar customer-facing teams within a fast-paced SaaS, AI, or technology setting.

• Strong history of driving retention, expansion, adoption, and measurable outcomes for enterprise accounts.

• Experience managing teams responsible for a high-volume portfolio of complex enterprise clients.

• Ability to coach teams in linking technical capabilities and product utilization to tangible business results.

• Comfortable operating within a technical, AI-driven environment.

• Proficient in SaaS configuration, data analysis, AI tools, and advancing product capabilities.

• Strategic thinker with a systematic approach, capable of structuring ambiguity and translating insights into actionable steps.

• Outstanding executive communication skills.

• Highly data-driven; adept at using performance metrics to identify risks, coach teams, and enhance customer outcomes.

• Ability to excel in a high-growth, rapidly changing environment.

• Willingness to travel around 25% and work across various time zones.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance with options to suit you and your family.

• Flexible PTO to take the time you need, when you need it.

• Paid parental leave for all new parents welcoming a child.

• Retirement savings plan to assist you in planning for the future.

• Budget for remote work setup to help you establish a productive home office.

• Monthly wellness and communication stipend to keep you connected and balanced.

• In-office meal program and commuter benefits provided for onsite employees.

• Bonus.

• Equity.