Manager, Digital User Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Offer guidance and leadership to the Digital User Experience team.

• Oversee the delivery and operational consistency of corporate endpoint platforms and applications.

• Advocate for process enhancements and cultivate relationships with essential stakeholders.

• Address business challenges through digital transformation and the implementation of new technologies.

• Engage in comprehensive business planning and the technological vision.

• Manage numerous projects across various teams.

⛳️ Requirements

• Bachelor’s degree in information technology or equivalent professional experience.

• Over 7 years of management experience in Cloud Infrastructure, endpoint management, and platform oversight.

• At least 5 years of experience supporting end-user infrastructure or applications.

• Strong understanding of cloud-based systems (M365 and AWS).

• Proficient in Microsoft applications (Word, Excel, PowerPoint, Teams, OneNote, SharePoint, OneDrive, Outlook).

• Familiarity with enterprise networking concepts (TCP/IP, DNS, DHCP, VPN, Wireless, QoS, and cloud connectivity).

• Proven ability to lead multiple projects in a dynamic environment.

• Exceptional written, verbal, and executive-level communication skills.

• Capability to lead and influence others in a setting with shifting priorities.

• Knowledge of ITIL best practices and Continual Service Improvement (CSI).

• Experience with Service Management and Agile platforms, preferably ServiceNow and Atlassian.

• Strong business insight, managing KPIs, SLAs, and metrics-driven reporting.

• Relevant certifications: Microsoft 365 Administrator Expert, Azure Administrator Associate, Endpoint Administrator Associate, Teams Administrator Associate, Cybersecurity Architect Expert, ITIL 4 Foundation, CompTIA Network+ or CCNA.

• Experience working in regulated environments such as HITRUST and HIPAA.

🏝️ Benefits

• Competitive salary.

• Bonus structure.

• Generous HSA company contribution.

• Healthcare.

• Vision benefits.

• Dental benefits.

• 401k match program.

• Unlimited PTO for salaried associates + 9 paid holidays.

• Reimbursement of up to $250/year for gym memberships and wellness programs.

• Education reimbursement.

• Paid Parental Leave for both mothers and fathers.