Manager, DFR Field Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of installers, coordinate resources for projects, monitor progress, streamline workflows, and ensure that installations are completed on time.

• Establish clear expectations, objectives, and performance benchmarks while nurturing an inclusive and positive team environment.

• Conduct performance evaluations and reviews; facilitate training and skill enhancement opportunities.

• Engage in the recruitment, onboarding, and training of new personnel.

• Propel customer success by cultivating and sustaining strong relationships with Public Safety clients, understanding and proactively addressing their needs and concerns, while ensuring timely service during implementation.

• Collaborate with engineering and internal teams to establish optimal installation practices, documentation, and enhancements to the hardware ecosystem based on field insights. Advocate for customer requirements based on their feedback.

• Work together with internal stakeholders to resolve hardware and software challenges.

• Travel to customer locations under varying weather conditions to assemble, troubleshoot, and maintain BRINC hardware and software, ensuring adherence to building codes and safety regulations.

⛳️ Requirements

• Over 5 years of experience in project, operations, or resource management; at least 4 years of experience managing teams in a dynamic environment.

• Proficient in booking and overseeing all travel arrangements, including flights, accommodations, ground transportation, and itineraries.

• Solid understanding of electronics, low/high voltage wiring, hardware assembly, and troubleshooting; familiarity with MacOS, Windows, or Linux; basic networking skills.

• Capable of assembling and disassembling products according to installation instructions and manuals.

• Comfortable and able to safely work at heights (including ladders, rooftops, and structures), lift and carry heavy items, and operate in various weather conditions.

• Outstanding organizational abilities.

• Self-motivated, collaborative, and an effective communicator; adept at working independently.

• Demonstrated ability to excel in fast-paced settings, taking initiative and proactively addressing challenges before they emerge.

• Willingness to travel 50% of the time; must reside within 1.5 hours of a major airport.

• Must have a valid US driver's license.

• FAA 107 sUAS Certification.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans for employees and their families.

• 401K plan.

• Maternity and paternity leave.

• Flexible Time Off (Exempt) / Paid time off (Non-Exempt).

• Flexible work environment.

• Orca pass (for those in Puget Sound).

• Free parking (Seattle office).

• Free snacks, drinks, and espresso (Seattle office).