Manager, Data Operations

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Lead the night shift of the Data Operations team while promoting operational excellence.

• Supervise operations professionals through effective guidance, mentorship, and coaching.

• Contribute to and execute strategies, policies, and procedures for operations.

• Identify opportunities for process improvements, automation, and efficiency in workflows.

• Plan and allocate resources, including workforce scheduling and workload distribution.

• Set performance objectives, monitor key metrics, provide feedback, and address performance deficiencies.

• Develop and enforce quality control measures to ensure accuracy, compliance with standards, and regulatory adherence.

• Create and maintain comprehensive operational reports.

• Analyze data to uncover trends, identify bottlenecks, and discover opportunities for enhancement.

• Present operational insights to senior management.

⛳️ Requirements

• 2 to 4 years of demonstrated experience in managing teams within a fast-paced operational setting.

• A minimum of 2 years of experience leading teams in data operations, quality assurance, data entry, or a related domain.

• Proven capability to drive team performance, establish clear objectives, and inspire team members.

• Strong expertise in process automation and optimization, with practical experience in identifying efficiency gaps and implementing scalable solutions.

• Exceptional analytical skills, including the ability to resolve complex data discrepancies and translate findings into actionable insights.

• Experience in coaching, training, and mentoring team members effectively.

• Familiarity with quality assurance and auditing processes, with the ability to compile results into meaningful reports.

• Proactive, organized, and solution-oriented mindset, adept at balancing multiple priorities while upholding high standards.

• Excellent written and verbal communication skills in English.

• Advanced proficiency in Google Sheets and related automation tools is a significant advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health and wellness benefits.

• Flexible work schedule to promote work-life balance.

• Collaborative and inclusive work environment.