Manager, Customer Service Quality

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Responsible for the creation and execution of quality strategies, plans, and processes to align with organizational objectives.

• Holds accountability for the development and continuous adherence to NAIC (National Association of Insurance Commissioners) Model Audit Rule (MAR) standards concerning all Customer Service Operational functions.

• Evaluates quality requirements and designs, develops, delivers, and maintains quality programs for both onsite and remote personnel.

• Provides direct supervision, oversight, and professional development for staff.

⛳️ Requirements

• High School Diploma or Equivalent (GED) - (Required)

• A minimum of 3 years in a Managerial/Supervisory role (Required)

• At least 9 years of relevant experience* (Required)

🏝️ Benefits

• Healthcare benefits for both full-time and part-time positions from day one, including vision, dental, and coverage for domestic partners.