Manager, Customer Experience Technology

This is a fully remote position, open to applicants in Alabama, +23 more states.

📋 Description

• Act as the Business Owner for designated technology platforms that cater to customers and associates.

• Oversee platform performance from the perspectives of customers, associates, and the business.

• Recognize issues, risks, and opportunities for enhancements that elevate the experiences of customers and associates.

• Create multi-year roadmaps and investment proposals for the platform.

• Collaborate with the Technology team on solution design, releases, integrations, and lifecycle planning.

• Specify business requirements and acceptance criteria.

• Direct business acceptance testing and confirm the capabilities delivered.

• Cultivate business relationships with key technology vendors.

• Establish governance for the platform and guide prioritization among business units.

• Evaluate adoption, utilization, customer effort, associate experience, and overall business value.

• Engage in architecture and solution discussions while advocating for business needs.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 7 years of experience in Customer Experience.

• More than 7 years of experience in Digital, Product, Technology, Business Analysis, or Operations.

• At least 5 years in a management role.

• Experience functioning as a business owner or strategic lead for enterprise technology platforms.

• Proven experience partnering with software engineering and enterprise technology teams.

• Strong skills in executive communication, vendor management, and cross-functional leadership.

🏝️ Benefits

• Medical, dental, and vision plans – coverage begins on your first day!

• Life insurance for yourself, your spouse, and children.

• Paid time off, including vacation, holidays, and personal/sick days.

• 401(k) with a 100% company match starting on day one of employment (up to 5% of eligible compensation).

• Group Legal plan with Identity Theft Protection.

• Tuition reimbursement available (up to $5,250 during the first year).

• Annual community support initiatives for various organizations across the U.S.

• Programs for associate recognition and awards.

• Opportunities for career advancement.

• A collaborative work environment.

• Complimentary Cable One services for associates residing in serviceable areas.