Manager Customer Experience – E-Commerce

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will be responsible for enhancing the way customers experience our brand online.

• This position is central to our commercial operations — influencing webshop performance, driving conversion optimization, and consistently improving the digital purchasing journey.

• You will identify pain points, challenge existing norms, and convert insights into actionable strategies.

• You think in terms of funnels, segments, and measurable outcomes — enjoying hands-on work closely related to the product, data, and execution.

• You will play a pivotal role in scaling a profitable, rapidly growing premium D2C brand and have a direct impact on revenue growth through enhanced digital experiences.

• Optimize the customer journey from website visit to purchase.

• Segment customer groups and customize content accordingly.

• Improve conversion rates through funnel optimization.

• Collaborate with UX/UI designers to improve user experience.

• Plan, brief, implement, analyze, and optimize webshop elements for campaign funnels (e.g., banners, texts, etc.).

• Manage and enhance key webshop touchpoints such as navigation/menu, homepage, hero campaigns, landing pages, announcement bars, collections, PDPs, and cart.

• Conduct A/B tests for new onsite promotions.

• Run funnel tests and introduce new website elements.

• Manage product presentation within the webshop.

• Brief and implement product images and content for each PDP section.

• Oversee variant setups and maintain product content.

• Create and assign products to appropriate collections.

• Manage product recommendations (upsell and cross-sell strategy).

• Supervise collection product sorting.

• Develop educational content pages such as product guides, FAQs, product finders, contact/help center content, and delivery status updates.

• Ensure the accuracy of legal texts.

• Main KPIs include: Conversion Rate, Shop NPS, Revenue per User.

• Additional analysis responsibilities include: Conversion funnel performance, Landing page performance, Top viewed pages, Click behavior (heatmaps), Product and campaign promotions, Testing and optimization of product recommendations (upsell/cross-sell/sorting), Product performance analysis.

⛳️ Requirements

• Strong background in e-commerce (testing, optimization, and execution mindset).

• Ability to conceptualize funnels and customer segments.

• Understanding of UX/UI structures and digital workflows.

• Proficiency in both German and English.

• Ability to analyze user behavior and derive optimization strategies.

• Experience with A/B testing and common analytics tools.

• Strong sense of ownership and a proactive execution approach.

• Data-driven mindset.

• Experience with e-commerce platforms (e.g., Google Analytics, etc.).

🏝️ Benefits

• A role with direct influence on growth and business performance.

• High level of ownership and autonomy in decision-making.

• Opportunity to shape and scale the digital experience of an international premium brand.

• Competitive and fair compensation aligned with responsibilities.

• Flexible fully remote working model with a trust-based working culture.

• Modern tech stack and data-driven environment.

• Continuous learning opportunities in a fast-growing entrepreneurial setup.

• Product perks and meaningful employee discounts.

• An international, ambitious, and supportive team.

• Regular team gatherings and inspiring offsite events.