Manager, Customer Experience

This is a fully remote position, open to applicants in France.

📋 Description

• Guide, inspire, and lead a team of Customer Engagement Managers (CEMs) who work with our most significant clients.

• Offer both tactical and strategic direction to the team to ensure outstanding service delivery, value realization, and effective project execution strategies for customers in your area.

• Actively oversee and serve as the primary CEM for a select group of Strategic Accounts.

• Propel CEM strategy and customer deliverables to continuously enhance your team's impact.

• Achieve or surpass quarterly revenue targets, linked to retention, growth, and adoption.

• Maintain and communicate accurate customer health and project status within the region while collaborating with sales colleagues.

• Partner with Technical Account Manager (TAM) leaders to drive customer outcomes and foster a culture of collaboration, learning, and success.

• Identify and implement strategies to proactively discover and expand value within accounts.

• Work cross-functionally with key teams, including Deal Desk, Legal, and Operations.

• Serve as an escalation point for the team regarding at-risk customers.

⛳️ Requirements

• A minimum of 5 years of experience in a Customer Success Manager (CSM), Customer Engagement Manager (CEM), Project Manager (PM), or similar customer-facing revenue-focused role, preferably in security or cloud sectors.

• At least 3 years of experience managing Post Sales – Customer Success or Services roles targeting Fortune 100 accounts.

• Demonstrated success in mentoring and leading high-performing revenue teams.

• Exceptional communication and interpersonal abilities, capable of engaging effectively with stakeholders at all organizational levels.

• In-depth knowledge of Security SaaS offerings and pricing models, with a quick aptitude for learning Wiz's offerings.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off