Manager, CRM Applications – Salesforce, HubSpot

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture the CRM team through coaching, mentoring, and effective people management.

• Oversee the Salesforce and HubSpot CRM application portfolio, encompassing strategy, governance, roadmap, and operational excellence.

• Collaborate with leaders in Sales, Marketing, Global Services, and Operations to convert business needs into technological solutions.

• Enhance CRM capabilities, streamline business processes and user adoption, while utilizing automation, AI, analytics, and emerging technologies.

• Direct cross-functional initiatives while managing shifting priorities, competing demands, governance, and quality assurance.

• Set performance metrics, drive continuous improvement, manage vendors and key initiatives, and guarantee compliance with security, risk, and data governance standards.

• Create and oversee the CRM product roadmap, focusing on business value, user feedback, technical strategy, and organizational priorities.

• Spearhead user adoption, training, and change management initiatives.

⛳️ Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

• Over 8 years of experience in supporting enterprise CRM platforms.

• More than 3 years of leadership experience within an IT organization.

• Extensive knowledge of Salesforce, including platform capabilities, architecture, administration, governance, and best practices.

• Experience with HubSpot or similar marketing automation platforms.

• Strong comprehension of enterprise application ecosystems and Salesforce integrations with ERP, CPQ, marketing automation, customer support, identity management, data platforms, and other critical business applications.

• Demonstrated success in leading CRM implementations, enhancements, and cross-functional initiatives involving multiple integrated enterprise systems.

• Experience in driving digital transformation, process modernization, automation, and the adoption of AI-enabled CRM capabilities.

• Excellent business partnership skills with the capability to translate business strategy into scalable technology solutions.

• Ability to function effectively in a dynamic environment with changing priorities and competing demands.

• Experience supporting global organizations across various regions and business functions.

• All employees must be legally authorized to work in the US.

• Preferred: Salesforce certifications, including Administrator, Platform App Builder, Advanced Administrator, or equivalent.

• Preferred: Experience with enterprise integration platforms, APIs, middleware, and event-driven architectures.

• Preferred: Familiarity with DevOps, CI/CD, Salesforce release management, and application lifecycle management.

• Preferred: Knowledge in Customer Data Platforms, AI copilots, or predictive analytics.

• Preferred: Experience leading CRM platform migrations or consolidations.

🏝️ Benefits

• Annual discretionary bonuses for eligible full-time, non-Sales US employees.

• Flexible paid time off.

• Health insurance coverage.

• Disability insurance.

• Life insurance benefits.

• 401(k) retirement plan with company matching contributions.