Manager, CRM Application, Salesforce

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Act as the primary owner of Salesforce and related CRM solutions, along with additional applications.

• Oversee the daily operations and long-term strategy for CRM platforms.

• Lead Salesforce professionals by setting priorities, tracking progress, and defining performance objectives.

• Develop and sustain roadmaps for Salesforce, Marketing Cloud, and SmartSimple.

• Align new technologies with business requirements and prioritize incoming requests.

• Collaborate with stakeholders to create solution designs and define requirements.

• Configure and manage Salesforce and CRM solutions effectively.

• Uphold Salesforce architecture and implementation standards through design evaluations and delivery supervision.

• Handle contracts, vendor relationships, and budget planning efficiently.

• Promote a workplace that is diverse, equitable, inclusive, and accessible.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• At least 8 years of professional experience, which includes management of staff, projects, or consultancy.

• A minimum of four years of direct experience with Salesforce.

• A Bachelor’s degree or equivalent experience is required.

• Two or more years of experience in direct supervision, including performance management responsibilities.

• Proven success in operational or project management roles.

• Experience in collaborating effectively with cross-functional teams.

• Background in business analysis, requirements gathering, and solution design.

• Excellent communication and interpersonal abilities.

• Salesforce certification is preferred, such as Administrator, App Builder, or Architect.

• Experience in nonprofit or advocacy-focused organizations is preferred.

🏝️ Benefits

• Extensive and affordable medical, dental, and vision insurance.

• Life and disability insurance coverage.

• Health savings accounts and flexible spending options.

• Retirement benefits available.

• Work/life balance benefits offered.